Yahoo Yahoo Mail Yahoo Mail password Internet

Several attempts have been made to change and update my mail passwords for two accounts. Yahoo has never registered any change to my password which required me to spend over an hour answering their questions but receiving no help unless I pay $20.00 for their sevice. This charge is for their mistake and is a scam. the yahoo information and help module is to complicated and does not provide answers where needed. You cannot speak to a human via chat or phone consequently nothing is accoumplished unless of course you pay $20.00 to fix their mistakes. Total lack of customer service, a sure way to drive business to another carrier.