Yates GMC Misrepresentation goodyear Arizona

My elderly mother wanted to purchase a vehicle with a towing package for her small trailer.  She specifically stated her needs and requested that they show her these types of autos.  Ultimately, we were shown a pre-owned vehicle and were told by two sales individuals that it had a "factory installed" towing package.  In addition, we were walked over to a sales poster that shows a towing package on a “the vehicle” and what is installed with it, i.e., cooling package, etc.   Unfortunately, we did not know they were showing us a different vehicle.  We were assured several times that the vehicle had the package so she purchased the vehicle.  The towing issues was not a casual conversation, we spoke about it several times.  Two weeks later, we discovered that it did not have the towing package.  She then called Yates Pontiac and they denied stating that to her.  I can tell you that this was a conversation that she had with them several times during the buying process, but their interest was in the sale and not the need of the individual.  I subsequently spoke with the General Manager, Tyler Yates who apologized to me, but in a later call to my mother, he was less than sympathetic and stated "circumstances happen". This type of sales experience is exactly why car dealers have a bad name.  Shame on Yates Pontiac for taking advantage of an elderly woman and just be sure that if you do business with them, you read the fine print and make them prove to you that what you are buying is the vehicle that they represent.

We understand that there is nothing that they can do at this point as the car has been purchases, cash by the way, and all we want is to make the public aware to be cautious when doing business with this company.