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Report: #447424

Complaint Review: Yeh! For Games - Las Vegas Nevada

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  • Reported By: Dalton Massachusetts
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  • Yeh! For Games 848 N. Rainbow Blvd., Suite #2533 Las Vegas, Nevada U.S.A.

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I went to this company because I heard good reviews about them on other mmo sites, and tried to trust in them because they were an American company who would possibly get the job done much safer and faster than a foreign company. I realized after a week that I did not need their mmo services because I could do it on my own and it was taking way too long for anyone at this company to even send me a quick email stated what was going on with my account. If i tried to contact them by phone they wouldn't answer, they never answer the phone or call you back when you leave a message. If i emailed them it would take 5-7 days for them to respond back, and when they responded I would get a rediculous reason for why something wasn't done to my account. One of the customer service rep, who you don't even know are real because of the fact they all have the same email although one is suppose to be a manager and the other just a rep, emailed and asked me if I had the Paypal receipt and if I could send it to them?? I did not understand this because she was verifying that I paid for this service. Shouldn't they have received an email stated a new customer was abroad.

After 2-3 weeks of not receiving any positive information about them helping me I opened a Paypal Dispute. When this came open I received an email from the suipposable Vice President who asked why I was filing the report. I explained to her that I wasn't being treated fairly in this situation and I don't appreciate being left in the dark about something I paid for. She assured me that my account would be worked on and she would get her gamers to start right away. I asked her to give me 2 weeks to work on my account and I would close the dispute then allow them to work on my account. After the 2 weeks I asked them to start on my account. I asked also for some changes to be made in my account so I can get a partial refund and a different service. Upon asking this the customer service rep said they would have to talk to someone about this then stated that the times i set with them to run this service was not a peak time. I said they could use any time in the day, and I didn't receive word for 5 days.

I tried to email them back and Katie Jensen emailed me back saying she never received an email stating I changed the time. So I sent her the original email. I didn't receive any word back from her for 4 days so I finally got sick of this cat and mouse game and told them that i want a full refund and then I changed my password. I didn't receive an email back when I asked for a refund either for 4 more days. I then called Paypal and talked to one of their managers and asked what I should do. The manager suggested that I get the Local Las Vegas PD invovled and since its and out of State Matter the FBI for investigation for Fraud. I decided to email them one more time to solve this in a civil manager. So I tried to email them one more time stated that I wanted a refund or I would contact the FTC, this site, the Local PD, and would try to contact the FBI as Paypal suggested. I received an email 3 days later from the supposable Robert Brower, yet again the same email address as the other supposable employees, and he stated:

Dear Matt,

There must be some kind of misunderstanding, which refund are you referring to and how much and the cause of the refund? I will handle this matter immediately after I hear from you.

Sincerely,

Robert Brower
Director
Yeh! for Games, Inc.

I replied back to him that I have been asking for refund for a while and just want to get this situation done and over with, and I wanted a refund now. He replied back that it would be easier for me to pick another service and offered another 10% in services. I stated I do not want this service anymore that I wanted a refund. I didn't here anything from him again fro a few days and I emailed him back and asked what's being done about my situation. He replied with:

Hi Matt,

We will be updating our website very shortly with new services this week because of season 6; take a look at it and we can decide what to do about this situation together. We will also be offering an achievement service too.

Thank You,

Robert Brower
Director
Yeh! for Games, Inc.

I replied I wanted a refund again not another service. I also stated that I'm not sure what the delay is. 2 days later I received another email from this Kate Jensen asking if I wanted those same services. So I told her also I do not want these services I want my money back.

This is the last email I tried to send them yesterday and still have not heard back:

Robert,

I want to know what's going on with my order now. I am not dealing with this anymore if this issue is not resolved and put into you department for refund I will have to take other actions. Your site down's Chinese companies about how they will steal your account and take your money; well what are you doing? Your making this into a very drawn out event. If a customer requests their money back you don't wait and wait and wait, and keep offering other services. I don't want any other service I just want my money that I paid for a service that I didn't get back. Nobody touched my account so I want the whole refund. There is no reason to prorate anything. You and your company messed up not I. I ordered a service and gave you all the information you needed to complete the service. Nothing was done; so refund is in order. Give me the refund or I will have to go another route to get the refund. Also I don't want to keep getting emails from you and your company asking if I want to switch my order to another product on your site. The next email I expect is an email stating what going on about my refund.

Thank You,

Matt

All in All do not trust this company. you can try to be civil with them, but they will not be the same with you. This situation is more like a mind screw than anything, and the only other route is to go to the Police from here. I am giving it until next week if this company does not give me my refund then the proper authorities will be contacted. I wish had waited a bit to see the other report about this company but I was already in his situation. So to who all try this comapny be warned.

Matt
Dalton, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 04/29/2009 09:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yeh-for-games/las-vegas-nevada-89107/yeh-for-games-dont-be-fooled-and-trust-this-company-all-of-your-money-will-be-gone-with-447424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#9 Consumer Comment

No Issues as such

AUTHOR: Paul Newton - (USA)

POSTED: Monday, November 16, 2009

Hey guys,

I have been using their services for a while now and have not had any real issues. There have been a few delays here and there,but they have been straight forward with the service..refunds if the service aint possible..asking for more time etc etc. So its not been such a downhill experience for me as such. I also recently saw a documentary called the Second Skin- which talks about WoW and other RPG players...some of the employees are interviewed. So seems pretty legitimate to me. They dont seem all in all out to do fraud like people claim. Atleast I havent experienced it so far.

Paul

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#8 Consumer Comment

Good experience with them

AUTHOR: Brenda - (U.S.A.)

POSTED: Saturday, July 11, 2009

I had to call their toll-free number after placing my order to let them know when my son would be playing so it did not interfere with his "entertainment" time that he gets after getting his homework done. My son and I have a deal wherein he gets to play video games after school work. He kept complaining to me about not having enough time to get anywhere in the game and was asking for more hours. He said he might as well not even play the game since it isn't fun being a "low level" character. I did not want to increase his gaming hours because as a worried mother, I don't want him to get addicted to this game. So I contacted this company to help out as I've heard a lot of positive feedback about them from other parents during a PTA meeting about dealing with video game addiction for our kids. Needless to say, when I called their toll-free number, I spoke to a rep from the company who was very helpful and supportive to my goals as a parent. The customer service rep, Jennifer, even advised me about a feature in the game called "Parental Controls" that I can use to make sure my son isn't playing over his time. She took the time to walk me through the process of setting it up in the account management page. I was surprised to see this report when another parent told me about it after I recommended the company to her. Since I had a very good personal experience with them, I will still continue recommending them to my friends, family, and fellow parents who need help preventing their kids from falling into a gaming addiction that is so prevalent in today's digital world. Just the other day, I was reading disheartening articles about how video game addiction is a national health problem and how psychologists were classifying gaming addiction as a new mental illness.

I felt that they not only cared about my son's game character, they also made me feel less worried and stressful about my son's possible gaming addiction. I am not a gamer myself but I learned a lot from them so that I could talk to my son about gaming addiction and have a much better open communication with him. Because they had a toll-free number, it made it easy for me to call them and talk to them whenever I was getting worried about my son and the game. The reps I spoke with gave me and my family a deeper personal level of attention than any other company I've dealt with in my 30+ years as a consumer.

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#7 Consumer Comment

Product

AUTHOR: Ashley - (U.S.A.)

POSTED: Wednesday, July 08, 2009

""" he issue is the company had a product that they were selling. Whether it was right or not to be buying they advertised it on a webpage and put their company name on it and put their word into it that this would be carried out. They also promised refunds and communication
is a proper amount of time. All of this constitutes fraud. That is the point."""


I understand your point. If this was a legitimate business then you would have grounds to stand on. As it is, the company is engaged in fraud against blizzard, so its no surpirse you got ripped off.

The mafia could advertise "products" also, but that doesn't make them legal and it doesn't stop them from ripping you off.

Good luck getting your money back.

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#6 Author of original report

Removed

AUTHOR: Matt - (U.S.A.)

POSTED: Wednesday, July 08, 2009

Currently in Talks

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#5 Author of original report

Issues On This Rip Off

AUTHOR: Matt - (U.S.A.)

POSTED: Wednesday, July 01, 2009

Thank you Keith for responding to me and i am sorry this has happened to you also. I wish we were a better world also where we would not have to deal with these kind of backwards ways people do business.


Ashley although you did not seem to grasp the issue at hand you did pretty much condone this type of act happening to fellow humans. Although I did buy a "product" from this company I did realize within the first week that I did not need another person to help me with my acount. I also did realize Blizzard in this fact. This is not the issue. The issue is the company had a product that they were selling. Whether it was right or not to be buying they advertised it on a webpage and put their company name on it and put their word into it that this would be carried out. They also promised refunds and communication is a proper amount of time. All of this constitutes fraud. That is the point. But thank you for your comment.

Keith I would love to hear from you regarding this issue witht his company to see if you came to any peaceful resolution.

(((ROR REDACTED)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#4 Consumer Suggestion

I was a victim of Yeh! for Games also

AUTHOR: Keith_4abetterworld - (U.S.A.)

POSTED: Monday, May 04, 2009

Here's my complaint in detail:
http://www.ripoffreport.com/reports/0/439/RipOff0439305.htm

In summary, Mr. Frederick Yeh and his company are cheats. They epitomize many of the downfalls and dangers of doing business over the internet, usurping the goodwill and cooperation that have brought e-commerce this far. I pray they will get their just due for their tactics.

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#3 Consumer Suggestion

Fraud

AUTHOR: Ashley - (U.S.A.)

POSTED: Wednesday, April 29, 2009

So you were attempting to defraud Blizzard by conducting illegal services on your account and you got ripped off by a company who knows they are doing a service that is a violation of Blizzard's terms of service. You do realize if Blizzard finds out you let anyone have your account that it will be taken away from you with no refund also?

Just play the d**n game yourself. Serves you right to get ripped off for cheating and attempting to defraud blizzard.

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#2 Consumer Suggestion

Fraud

AUTHOR: Ashley - (U.S.A.)

POSTED: Wednesday, April 29, 2009

So you were attempting to defraud Blizzard by conducting illegal services on your account and you got ripped off by a company who knows they are doing a service that is a violation of Blizzard's terms of service. You do realize if Blizzard finds out you let anyone have your account that it will be taken away from you with no refund also?

Just play the d**n game yourself. Serves you right to get ripped off for cheating and attempting to defraud blizzard.

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#1 Consumer Suggestion

Fraud

AUTHOR: Ashley - (U.S.A.)

POSTED: Wednesday, April 29, 2009

So you were attempting to defraud Blizzard by conducting illegal services on your account and you got ripped off by a company who knows they are doing a service that is a violation of Blizzard's terms of service. You do realize if Blizzard finds out you let anyone have your account that it will be taken away from you with no refund also?

Just play the d**n game yourself. Serves you right to get ripped off for cheating and attempting to defraud blizzard.

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