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Report: #554188

Complaint Review: Your City Directory - Sunny Isles Florida

  • Submitted:
  • Updated:
  • Reported By: Camie — Rocklin California United States of America
  • Author Not Confirmed What's this?
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  • Your City Directory 16850-112 Collins Avw Sunny Isles, Florida United States of America

Your City Directory Added $39.95 to my ATT phone bill without my knowledge Sunny Isles, Florida

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A charge of $39.95 appeared on my corporate AT&T phone bill over the last 3 months.  I contacted them to inquire what the charges were for and they indicated that is was a web site that they had created for me and this was the charge for hosting it.  I advised them that I (the owner) had never authorized these charges and that I already have a website that I pay for hosting separately on.  I had a website that I was unaware of and by the way was so bad it was embarassing.  

They advised me that one of their solicitors called my office and that one of my employees had authorized the charges.  They also let me listen to a recorded call of the conversation.  It appeared to be a solicitor probably from India.  I talked to my employee (who has been with me for years and is very trustworthy) and she did remember that someone from India had called our office a few months back and wanted to verify our mailing address.  She answered "yes" to his questions to confirm the address.  She did think it was kind of strange that he needed her full name and birthday.  

Our guess is that this solicitor took her "yes" answers and cut and pasted a conversation that actually never occurred.  Our employee would never authorize a charge to our phone bill and she knows that we already have our own web site.

 

    

This report was posted on Ripoff Report on 01/14/2010 01:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/your-city-directory/sunny-isles-florida-33160/your-city-directory-added-3995-to-my-att-phone-bill-without-my-knowledge-sunny-isles-f-554188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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