Zales Zales the diamond store Zales diamond replacement ripoff Allentown Pennsylvania

I purchased my wife's engagement ring on 10/30/2014, Diamond Bond I have been taking the wing to the store every 6 months. the diamond looks like it cracked I took it to the store on 06/11/1017 the store clerk dwane, told me after inspecting it and other reps there too, said it will be replaced by the way the saw it on the telescope, also told me the process on how it should be inspected by the manager the store manager "Dan" called me on Monday told me it was cracked and it needed to be sent to the home store and it was going to be back within 6-8 weeks, after waiting 2 weeks on 6/30 I received a call from Dwayne said the ring came back cleaned but the diamond wasn't replaced. I do not want the old cracked dimond and their story on how thats somehow a growth from the stone. I want corporate to get involved and I will also post and get the news and all social media involved .