Complaint Review: Zara Wigs , Nala & Company - Petaluma California
- Zara Wigs , Nala & Company 810 Wine Ct Petaluma, California U.S.A.
- Phone: 1-888-873-8836
- Web:
- Category: Miscellaneous Companies
Zara Wigs ,Nala & Company Beware of Zara Wigs ,Nala & Company There lace front wigs don't like the same in person Petaluma California
*REBUTTAL Owner of company: Response to complaint
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Sept 29 2008 I paid $480.00 plus 45 international shipping for a customdeep wavy lace front wig I ordered from Zara Wigs (Nala & Company). I received it the first week of Jan 2009. The wig looks nothing like the website. After calling Kate G. she told me on the phone they style there wigs on there website and you can't expect the wig to look the same in person. She told me because they use a different box for international shipping the wigs hair volume would be different. So put the wig in lukewarm water for 30 secs use a big tooth comb threw it and let it air dry and the hair should look similar to the websites picture. After doing that it made no difference. Plus there looks like a synthetic lace front wig.
After calling them and explaining it made no difference Kate lied to me and mentioned she never told me they style the wigs on there website. She told me not to call back.They also don't offer refunds regardless of how the hair looks just exchanges for wigs that look the same as the one I received.
So ladies do your research I spoke to members of blackhairmediaforum and this isn't the first time they have done this to people. They advertise themselves for women that are suffering from hair loss and cancer. I don't want to see anyone get ripped off like I did. Plus they purposely set it up the they give you the wig within 3months because Paypal doesn't refund you any money after 45 days.
BEWARE BEWARE BEWARE of ZARAWIGS (NALA & COMPANY) its run by Miracle Wanzo & Kate G. I really believe there the same person. Because before I spoke to lady named Michelle which I believe could be Miracle and I swear Kate sounds just like her. They both have an attitude in there voice and hangups.
Dawn
Toronto, Ontario
Canada
This report was posted on Ripoff Report on 03/10/2009 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zara-wigs-nala-company/petaluma-california-94954/zara-wigs-nala-company-beware-of-zara-wigs-nala-company-there-lace-front-wigs-dont-432621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response to complaint
AUTHOR: Zarawigs.com Customer Service - (USA)
SUBMITTED: Tuesday, October 20, 2009
This customer's order was quite an ordeal. She ordered a custom made curly haired wig. When we ship international orders, we use a flat box, to fit within the dimensional weight requirements of FedEx. Our standard wig box is cubic and allows more space, but shipping this box internationally is cost prohibitive, because of the size. As a result, we use a flatter box, which can sometimes cause a curly hair wig to arrive a bit flat.
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