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Report: #148690

Complaint Review: Zencon Technologies - Chandler Arizona

  • Submitted:
  • Updated:
  • Reported By: Loveland Colorado
  • Author Confirmed What's this?
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  • Zencon Technologies 1080 E Pecos Rd Suite 18 Chandler, Arizona U.S.A.

Zencon Technologies - singleparentmeet.com ripoff made payment through paypal. Transaction was completed and never recieved membership but they kept my money Chandler Arizona*EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Suggestion: You can get your money back thru Pay Pal

*UPDATE EX-employee responds: Contacting Zencon

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I paid for a membership on June 24, 2005 for singleparentmeet.com. I paid through paypal and the transaction was completed payment was made. I signed in 5 days later and was not able to because they said payment was not made becasue of NSF!! Payment made through paypal will not be completed if there are no funds and my bank shows payment went through on June 24, 2005. I have contacted them and they refuse to correct this problem and will NOT refund my membership fee.

Chuck
Loveland, Colorado
U.S.A.

.EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information


This report was posted on Ripoff Report on 07/06/2005 11:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zencon-technologies/chandler-arizona-85225/zencon-technologies-singleparentmeetcom-ripoff-made-payment-through-paypal-transaction-148690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Suggestion

You can get your money back thru Pay Pal

AUTHOR: Dave - (U.S.A.)

POSTED: Tuesday, October 25, 2005

Just contact Pay Pal and tell them that you never received anything from this company. Tell them you have researched the company and it's a scam, they don't answer their phones, and they have phoney addresses. Pay Pal should refund your money.

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#1 UPDATE EX-employee responds

Contacting Zencon

AUTHOR: Alex - (U.S.A.)

POSTED: Monday, October 24, 2005

Yes, zencon is hard to get ahold of. Here's the scoop:

Those phone numbers you get answering machines at are wired to a voicemail system that emails the customer service department and is forwarded to the appropriate parties. I wouldn't always recommend calling this number, as phones are low quality and sometimes messages aren't audible.

The address on Pecos ave. is just a P.O. box. Don't bother driving there. The address is: "25 S. Arizona Pl., #520 Chandler, AZ 85225". Other addresses are old or other P.O. boxes. Still, you can't really accomplish anything by visiting the office.

The office phone number is 480-615-3501. You'll probably get their sister company, Radcliff Technologies, but it's on the same phone system. You can talk to the receptionist and get routed to a customer service person, or if all else fails, dial ex 454 for a guy named James. He's a real p***k, but works in a pinch.

Emailing them, or better yet, loggin in to your specific targeted dating site and finding the "contact us" link on the FAQ page is the easiest way to go. It may take a couple days to get a reply, but they will send it. Make sure to include all your relevant info such as site, username, date of payment, order number (in the form of 99x999999 or possibly without the 99x), the username and email address you use on the site and maybe the last 4 digits of your credit card number (optional, but they may need it). Don't bother asking them to call you, they don't do that.

Instead of filing a complaint with the FTC, just contact the Arizona BBB (www.bbb.com, file a complaint). They have a clean bbb record.

Other than that, they're a shady company, but don't do shady business. They don't lie or cheat, and they don't purposely make unwanted credit card charges.

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