Report: #185115

Complaint Review: Zenni Optical - San Rafael California

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Wed, April 05, 2006
Updated: Wed, September 15, 2010
Reported By: — Pal Texas

Author Confirmed

Why?

Zenni Optical 27 Sunny Oaks Dr San Rafael, California U.S.A.

Phone: 415-785-7003
Web:
Category: Eye Care

Zenni International - Zenni Optical ripoff delayed shipment wrong prescription no customer support San Rafael California

*Consumer Comment: Zenni Optical has it together and have for a long time.

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Order over $120 of prescription sunglasses. Order was advertised to be 7-10 days. After 20 days, I started emailing and phone the numbers, but did not receive a response until an email about 1 week later. Email said 1 eyewear was being shipped and another was about to be shipped.

Would never order from these people again!

These are the $19 and $49 eyeglasses scam.

The glasses are not the right prescription, I had to go to Walgreen's and buy more reading glasses instead.

Just threw $120 away basically!

Walt
Pal, Texas
U.S.A.

This report was posted on Ripoff Report on 04/05/2006 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zenni-optical/san-rafael-california-94903/zenni-international-zenni-optical-ripoff-delayed-shipment-wrong-prescription-no-customer-185115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Zenni Optical

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 Consumer Comment

Zenni Optical has it together and have for a long time.

AUTHOR: Mack - (United States of America)

SUBMITTED: Wednesday, September 15, 2010

POSTED: Wednesday, September 15, 2010

I do realize this customers complaint is from April of 2006 ( well over four years ago) but I must speak on the side of Zenni Optical. I have had excellent experience with them as have my many friends and acquaintances that I have referred to them.

I have ordered multiple styles / pairs of glasses from Zenni four times since 2007 ( total of nine pairs to date) They are all still as good as the day I received them too.

I have been wearing prescription glasses for going on 46 years so I do know quality with my eyewear and I am very particular about my eye care.

They always get it right given the correct prescription is submitted.

I say when in doubt on ordering anything to do with reading glasses which should accompany a Dr's prescription give them a call they are happy to help and guide you through the process with the correct information in a cheerful, courteous and professional manner.

Even if you don't have an Rx. and know your reading glasses numbers that work for you then you are also in the good.

I have saved Thousands!:

Zenni Optical far exceeds what I have purchased in the past from retailers and have never had to call except for one time and that was for technical questions just before recent order on computer/ office glasses. ( they are different than reading glasses and make a world of difference reducing eye strain on the computer)

I spoke with one of their representatives which was also a licensed optometrist.

Was helped right away and was off the phone within 20 minutes with every question answered.

My experiences with Zenni mirror the same positive report I've received from the many referrals that I have pointed Zenni's way.

It's hard to believe that someone with a question has a hard time getting through to their customer support when it says on their website the best times to call with no long wait.

They also state that on some of the more complicated prescriptions that the wait may be longer and there
is a link on their website to check your status of your order.

Might I add they have had a refund policy that's more than fair although I've never had to use it..

A quote from their website:

" E-mail: service@zennioptical.com
(for a quick and definite response please use the phone)

Phone 1-800-211-2105

For shortest hold times, please call between 2:30 PM and 5:00 PM Pacific time. (5:30 - 8:00 EST)"

Link:

http://www.zennioptical.com/information_message.php?location=./customer/information/contact_us.tpl

I was told that Zenni deals with 20,000 orders a week and has a BBB rating of A+ which the highest that's achievable. That is impressive.
There are variables with shipping and such with that many orders that cannot be avoided. I know, I have my own company and things arise.

I do not work for Zenni nor do I have any affiliations with them , just a satisfied customer with 100% positive experience with the company.

Report Attachments: