Report: #1090148

Complaint Review: Zodiac Pool Systems

  • Submitted: Mon, October 07, 2013
  • Updated: Mon, October 07, 2013
  • Reported By: Dumptruck1 — DALLAS Texas
  • Zodiac Pool Systems
    2620 Commerce Way
    Vista, California

Zodiac Pool Systems SCAM!!Questionable Warranty Protection...You have to pay one of their pool sub-contractors Vista California

Show customers why they should trust your business over your competitors...

1.  Pool pump was replaced in March, 2013 by an electrician.  

2.  Electrician came out when I called about the whining noise, said it was probably a bad bearing in the pump, and to call the manufacturer.

3.  Manufacturer warranty states One Year from installation...

4.  I have called six times over the course of the last three weeks, to report the Problem:  pool pump has a loud whining noise while running.

5.  Here is the synopsis of what happened when I called their 1-800 Helpless Line:  

    The first person would only transfer me to technical support, who hung up after I described my issue.  I called back, and got another person who gave me a number of a local company who handles their warranty service.  I thought maybe I can get it fixed!    

    Only thing is... the pool company they gave me (Riviera Pools of Dallas) wanted to charge me $135 pump service, $36 service call to come out and inspect my pump.  If the pump had to be replaced, that would be the total charge.  I asked them why they charged for a service call for warranty work, and they said that was "standard policy" with Zodiac.  

    I called their customer service again, and again to get some assistance to be given the standard answer that they would get "someone to call me back"...

    I can't believe that its standard procedure to have to pay $171 for servicing a defective pool motor, but that has been my experience.

    I hope someone at Zodiac Pool Systems reads this, and does something about their questionable  "customer service".  

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