ZOOMUSA Bought laptop through Sears Marketplace, seller is ZOOMUSA the Dell laptop came without the bonus gift and broken I tried multiple times to get in touch with ZOOMUSA and did not respond then I finally get response after complaining through Sears and now ZOOMUSA sent email stating can only replace item- that single line email only. I am still waiting for return label and want refund Internet

I have not been able to get a return label to mail back the broken laptop that ZOOM USA sold me through Sears Marketplace. After multiple attempts to reach company then contacting Sears I receive email stating Can only replace Below email copy

Here are a few emails from Sears Marketplace and ZOOMUSA:

From: Delinda Diaz [mailto:x@yahoo.com] 
Sent: Thursday, December 28, 2017 4:25 PM
To: cs@izoomusa.com
Subject: Re: test

Dear zoomusa,

Item Part Number: SPM7768241602
Product Title: Dell Latitude Intel Core 2 Duo DVD/CDRW WideScreen LCD Windows 7 Pro BONUS LCD CLEANER (refurbished)
I have tried multiple times to contact seller to return and get refund due to fact that this item is not working and disappointed a 15yr. old girl at Christmas. As a business this company is doing a lousy job helping customers and I would re-evaluate if you(Sears) really want to continue them as 3rd. party in your Marketplace. I have been a valued customer for years and hope to continue but I will not use 3rd. parties at your Marketplace if this is how I will be treated. Like I said I have tried multiple time to contact seller and receive "Please try again later". I am not requesting anything outrageous, I want to return item and get my refund that is not asking too much. Also I would like to add that besides this item not working it did not come with the BONUS LCD CLEANER. Delinda Diaz

Their Response

ZoomUSA <cs@izoomusa.com> To:'Delinda Diaz'   Dec 31, 2017 at 4:17 PM  

Unfortunately it seems at this point unit can only be replaced

Sears Marketplace:

qrnqo184p0oon0528psn94n5a_e873ml_16q7vyje_83@seller.sears.com To:x@yahoo.com   Jan 2 at 12:38 PM   Dear delinda, You have received a response to your message from zoomusa in regards to your Order #860294685.