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Report: #185475

Complaint Review: Zooscape - Brampton Ontario

  • Submitted:
  • Updated:
  • Reported By: delta British Columbia
  • Author Confirmed What's this?
  • Why?
  • Zooscape 51 Mountainash Road, P.O. Box 15010 Brampton, Ontario Canada

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I ordered a health product online. Was charged about $30 for it immediately. The delivery was promised to be within 14 business days but it has been over a month now (over 20 business days) and I have not received anything.

Then, I tried contacting them. Emailed them but have gotten no reply for over weeks. Tried calling them and the number just rings and rings. No way to leave them any message.

I don't think the product will ever come and I will just have to take it as lessons learned. Never order online from a company that I am not familiar with. I guess there is a reason why they offer such product when no one else does. They sure have an elaborate website in scamming others.

Patricia
delta, British Columbia
Canada

This report was posted on Ripoff Report on 04/07/2006 12:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zooscape/brampton-ontario-l6r-2w6/zooscape-ripoff-brampton-ontario-185475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE Employee

Customer Service Response from ZooScape.com

AUTHOR: Jennifer - (Canada)

POSTED: Tuesday, April 11, 2006

Dear Patricia,

Thank you very much for your interest in ZooScape.com and our products!

I am pleased to see that you decided to place your order with us and also to have the opportunity of assisting you today. I would like to begin by saying that I am truly sorry for any inconvenience or frustration you may have experienced as a result of the order you placed at our website. It is true that your credit card is charged immediately upon placing your order with us and this a policy of the company we use that processes all of our secure credit card transactions and it just as much for our safety and security as it is for the credit cardholders.

I do also apologize that you have yet to receive a response to your emails and have not been able to speak with one of our friendly and knowledgable ZooScape.com Customer Service Representatives. We do receive thousands of emails and telephone calls on a daily basis. We do our very best to respond to our emails just as quickly as our fingers can type and we do have an automated telephone system wherein after a certain amount of rings, the telephone system will answer and give you the option of either leaving a detailed message or continuing to hold to speak with a CSR. Unfortunately in your posting here there is no identifiable information so I have been unable to look any further into your order itself to determine its' status and whereabouts.

Could you please send another email to help@ZooScape.com and in the subject line write ATTN: JENNIFER. In this message can you please include your order number and the billing name that was on the credit card used to place this order. I will then be able to look into your order details and work with you to resolve this matter as quickly as possible.

Here at ZooScape.com we do take great pride in ensuring that all of our customers are entirely satisfied and I do look forward to hearing from you.

Once again, I do sincerely apologize and should you have any further questions or concerns, please do not hesitate to contact us at your convenience.

Sincerely,
Jennifer
ZooScape.com

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#3 UPDATE Employee

Customer Service Response from ZooScape.com

AUTHOR: Jennifer - (Canada)

POSTED: Tuesday, April 11, 2006

Dear Patricia,

Thank you very much for your interest in ZooScape.com and our products!

I am pleased to see that you decided to place your order with us and also to have the opportunity of assisting you today. I would like to begin by saying that I am truly sorry for any inconvenience or frustration you may have experienced as a result of the order you placed at our website. It is true that your credit card is charged immediately upon placing your order with us and this a policy of the company we use that processes all of our secure credit card transactions and it just as much for our safety and security as it is for the credit cardholders.

I do also apologize that you have yet to receive a response to your emails and have not been able to speak with one of our friendly and knowledgable ZooScape.com Customer Service Representatives. We do receive thousands of emails and telephone calls on a daily basis. We do our very best to respond to our emails just as quickly as our fingers can type and we do have an automated telephone system wherein after a certain amount of rings, the telephone system will answer and give you the option of either leaving a detailed message or continuing to hold to speak with a CSR. Unfortunately in your posting here there is no identifiable information so I have been unable to look any further into your order itself to determine its' status and whereabouts.

Could you please send another email to help@ZooScape.com and in the subject line write ATTN: JENNIFER. In this message can you please include your order number and the billing name that was on the credit card used to place this order. I will then be able to look into your order details and work with you to resolve this matter as quickly as possible.

Here at ZooScape.com we do take great pride in ensuring that all of our customers are entirely satisfied and I do look forward to hearing from you.

Once again, I do sincerely apologize and should you have any further questions or concerns, please do not hesitate to contact us at your convenience.

Sincerely,
Jennifer
ZooScape.com

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#2 UPDATE Employee

Customer Service Response from ZooScape.com

AUTHOR: Jennifer - (Canada)

POSTED: Tuesday, April 11, 2006

Dear Patricia,

Thank you very much for your interest in ZooScape.com and our products!

I am pleased to see that you decided to place your order with us and also to have the opportunity of assisting you today. I would like to begin by saying that I am truly sorry for any inconvenience or frustration you may have experienced as a result of the order you placed at our website. It is true that your credit card is charged immediately upon placing your order with us and this a policy of the company we use that processes all of our secure credit card transactions and it just as much for our safety and security as it is for the credit cardholders.

I do also apologize that you have yet to receive a response to your emails and have not been able to speak with one of our friendly and knowledgable ZooScape.com Customer Service Representatives. We do receive thousands of emails and telephone calls on a daily basis. We do our very best to respond to our emails just as quickly as our fingers can type and we do have an automated telephone system wherein after a certain amount of rings, the telephone system will answer and give you the option of either leaving a detailed message or continuing to hold to speak with a CSR. Unfortunately in your posting here there is no identifiable information so I have been unable to look any further into your order itself to determine its' status and whereabouts.

Could you please send another email to help@ZooScape.com and in the subject line write ATTN: JENNIFER. In this message can you please include your order number and the billing name that was on the credit card used to place this order. I will then be able to look into your order details and work with you to resolve this matter as quickly as possible.

Here at ZooScape.com we do take great pride in ensuring that all of our customers are entirely satisfied and I do look forward to hearing from you.

Once again, I do sincerely apologize and should you have any further questions or concerns, please do not hesitate to contact us at your convenience.

Sincerely,
Jennifer
ZooScape.com

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#1 UPDATE Employee

Customer Service Response from ZooScape.com

AUTHOR: Jennifer - (Canada)

POSTED: Tuesday, April 11, 2006

Dear Patricia,

Thank you very much for your interest in ZooScape.com and our products!

I am pleased to see that you decided to place your order with us and also to have the opportunity of assisting you today. I would like to begin by saying that I am truly sorry for any inconvenience or frustration you may have experienced as a result of the order you placed at our website. It is true that your credit card is charged immediately upon placing your order with us and this a policy of the company we use that processes all of our secure credit card transactions and it just as much for our safety and security as it is for the credit cardholders.

I do also apologize that you have yet to receive a response to your emails and have not been able to speak with one of our friendly and knowledgable ZooScape.com Customer Service Representatives. We do receive thousands of emails and telephone calls on a daily basis. We do our very best to respond to our emails just as quickly as our fingers can type and we do have an automated telephone system wherein after a certain amount of rings, the telephone system will answer and give you the option of either leaving a detailed message or continuing to hold to speak with a CSR. Unfortunately in your posting here there is no identifiable information so I have been unable to look any further into your order itself to determine its' status and whereabouts.

Could you please send another email to help@ZooScape.com and in the subject line write ATTN: JENNIFER. In this message can you please include your order number and the billing name that was on the credit card used to place this order. I will then be able to look into your order details and work with you to resolve this matter as quickly as possible.

Here at ZooScape.com we do take great pride in ensuring that all of our customers are entirely satisfied and I do look forward to hearing from you.

Once again, I do sincerely apologize and should you have any further questions or concerns, please do not hesitate to contact us at your convenience.

Sincerely,
Jennifer
ZooScape.com

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