Complaint Review: Zooscape.com - Internet
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- Author Confirmed
- Zooscape.com zooscape.com Internet U.S.A.
- Phone:
- Web:
- Category: Alternative Health
Zooscape.com does not ship and does not refund my order Tokyo Internet
*UPDATE Employee: ZooScape.com Customer Service Response
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On August 13, 2005 I placed an order of about 250 US$ and the money was charged to my credit card.
On August 16 I received an order confirmation with the request to fax or scan both sides of my credit card (highly unsual!)
I sent a scan of my card and received no further mail.
On September 19 I claimed that the goods had not arrived.
On Sept 21 I received mail that the goods had not yet been shipped "because it was a busy time" but would now ship in 24 hours and should arrive in 5 to 21 business days.
On October 28 I claimed that the goods had still not arrived.
Received a reply that these should now arrive "shortly"
On November 14 sent mail that goods had still not arrived and that I would like to get a refund immediately. No reply.
On November 16 notified Zooscape.com that I expected a reply in 24 hours if not I would take further steps. No reply.
On November 18 filed this rip off report.
Sytze
Tokyo
Japan
This report was posted on Ripoff Report on 11/17/2005 10:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zooscapecom/internet/zooscapecom-does-not-ship-and-does-not-refund-my-order-tokyo-internet-165043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
ZooScape.com Customer Service Response
AUTHOR: Jennifer - (Canada)
SUBMITTED: Wednesday, April 26, 2006
I would like to begin by thanking you for placing your order with ZooScape.com and I am very sorry for any inconvenience you may have experienced.
To begin with, it is true that your credit card is billed immediately upon placing your order at ZooScape.com. This is the policy of our secure credit card authorization company we use to process our online transactions. This is a procedure that is both for your safety and security and also for ours.
Here at ZooScape.com we do take great pride in keeping all of customers protected when they use their credit cards to place orders with us. Occasionally that means that we may request additional information from the purchaser to confirm that their order is authentic. I am sorry that this has upset you but it honestly is simply for your protection.
As there is no identifiable information within your posting, I am unable to respond to you personally, however, I would like to discuss this further you are welcome to contact us at help@ZooScape.com where one of our friendly and knowledgeable Customer Service Representatives will be more than happy to assist you!
Here at ZooScape.com we do take great pride in ensuring that all of our customers are entirely satisfied and we would love the opportunity to talk through this with you!
Sincerely,
Jennifer
ZooScape.com
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