Zoosk Online Dating Site blocked me from my account after I paused it for a month then tried to get back on Internet

I paused my account for a month when I went away.  When I returned I tried to login and was unable to get back in so sent a report that I forgot my password and tried again and after several attempts I was blocked.  When I contacted customer support they said I was blocked for security reasons, my email no longer existed and that to get the rest of my months I paid for I would have to create a new email address and new profile.  I said I did not want a new email and I wanted my profile back with photos and words.  I was repeatedly told no they could not unblock it and my profile was deleted.  I am not convinced that this is the case.  In the few weeks I was on that site I was contacted by questionable fake profiles.  I feel violated and that my profile and pictures may be getting used elsewhere.  I called and talked to two people, one named Christian supposedly a supervisor who said that they cannot unblock my account and that I have to create a new one with a new profile.  I refused.  I have never experienced this type of action on a dating site, it is not to be trusted.