Complaint Review: Humaine Society Animal Clinic - Forestville Maryland
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- Author Confirmed
- Humaine Society Animal Clinic 8210 D'Arcy Road Forestville, Maryland U.S.A.
- Phone: 301-324-0807
- Web:
- Category: Animal Services
Humaine Society Animal Clinic - Kerrie Resler ripoff Forestville Maryland
*Author of original report: SOMEONE FROM THE ORGANIZATION HAD THE NERVE TO CALL ME AT WORK TO ASK IF I COULD REMOVE THE OPERATORS REAL NAME FROM THE SITE INCLUDING THE COMAPANY NAME WHICH WAS OUTRAGIOUS.
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RE: Complaint Against: Humane Society Animal Clinic
Location:8210 D'Arcy Road. Forestville, MD 20718
Contact #:301-324-0807
Date of Occurrence:Saturday March 12, 2005
Time:Approximately 6:00pm
On Saturday March 12, 2005 at approximately 7:30-8:00am I dropped off my two cats (Deymian-Boy & Dystiny-Girl), I made an appointment a week before to get there nails clipped, both fixed and both rabie shots. I picked them up at about 5:30pm and when I got home I noticed there nailed where not clipped. So I called back to the animal clinic and here's what took place.
Kerrie Resler: Animal Clinic.
Me:Yes, I just picked up my two cats and I noticed there nails where not clipped when I asked that they be.
Kerrie Resler:Hold on.
Kerrie Resler:Well on the sheet you didn't circle the option for nails clipped.
Me:Ok, well I sat and talked with the veterinarian for a long time letting her know all the services I wanted done today and she said ok. Now why didn't she tell me I have to circle it on the paper and that I can't tell her word of mouth what services I want performed?
Kerrie Resler:I don't know (very nasty tone), look the point is you did not circle it so do wanna reschedule?
Me:Excuse me? What is your name?
Kerrie Resler: Kerrie.
Me:Kerrie what?
Kerrie Resler: Resler.
Me:Spell your first and last name please.
Kerrie Resler: (she spelled it out very fast and nasty)
Me:Now who is your manager?
Kerrie Resler: I don't have one, I am the manager.
Me:So you have no boss or manager over top of you?
Kerrie Resler: Nope.
Me:Well, how do I get in contact with the board because your attitude is very nasty, inappropriate, out of line and your customer service skills are horrible.
Kerrie Resler: (HUNG UP ON ME)
Me:(I called back)
Kerrie Resler: Animal Clinic.
Me:Excuse me, how dare you hang up on me! I want the number to the board because I am making a complaint against you.
Kerrie Resler: Well that's totally fine, but I can't give the boards contact information out to anyone-sorry.
Me:Well I want to leave a message for you to get to the board regarding this situation.
Kerrie Resler: Yeah well, what's the message?
Me:My name is xxxxxx and my contact number is xxx-xxx-xxxx, that is my work number and I can be reached there Monday - Friday between the hours of 10-5. And im calling regarding you, Kerrie Resler. This is a complaint.
Kerrie Resler: Ok (HUNG UP AGAIN ON ME)
Me:Called back
Kerrie Resler: Animal Clinic
Me:You know you are really making your company look really back because the way you are acting is obscene and way out of line. I will be making a complaint.
Kerrie Resler:(HUNG UP ON ME)
BEWARE KERRIE RESLER IS A NASTY INCOMPETENT PERSON AND IF YOU CAN, TAKE YOUR ANIMALS SOMEWHERE ELSE CAUSE HER CUSTOMER SERVICE SKILLS ARE WORSE THAN A ANIMALS. SOMEONE NEEDS TO GIVE HER A RABIE SHOT TO CALM HER DOWN
SECRET
MARYLAND, Maryland
U.S.A.
This report was posted on Ripoff Report on 03/15/2005 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/humaine-society-animal-clinic/forestville-maryland-20718/humaine-society-animal-clinic-kerrie-resler-ripoff-forestville-maryland-135045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
SOMEONE FROM THE ORGANIZATION HAD THE NERVE TO CALL ME AT WORK TO ASK IF I COULD REMOVE THE OPERATORS REAL NAME FROM THE SITE INCLUDING THE COMAPANY NAME WHICH WAS OUTRAGIOUS.
AUTHOR: Secret - (U.S.A.)
SUBMITTED: Friday, April 22, 2005
RE: Complaint Against: Humane Society Animal Clinic
Location:8210 D'Arcy Road. Forestville, MD 20718
Contact #:301-324-0807
Date of Occurrence:Saturday March 12, 2005
Time:Approximately 6:00pm
On Saturday March 12, 2005 at approximately 7:30-8:00am I dropped off my two cats (Deymian-Boy & Dystiny-Girl), I made an appointment a week before to get there nails clipped, both fixed and both rabie shots. I picked them up at about 5:30pm and when I got home I noticed there nailed where not clipped. So I called back to the animal clinic and here's what took place.
Operator: Animal Clinic.
Me:Yes, I just picked up my two cats and I noticed there nails where not clipped when I asked that they be.
Operator:Hold on.
Operator:Well on the sheet you didn't circle the option for nails clipped.
Me:Ok, well I sat and talked with the veterinarian for a long time letting her know all the services I wanted done today and she said ok. Now why didn't she tell me I have to circle it on the paper and that I can't tell her word of mouth what services I want performed?
Operator:I don't know (very nasty tone), look the point is you did not circle it so do wanna reschedule?
Me:Excuse me? What is your name?
Operator: (name)
Me:what?
Operator: (name)
Me:Spell your first and last name please.
Operator: (she spelled it out very fast and nasty)
Me:Now who is your manager?
Operator: I don't have one, I am the manager.
Me:So you have no boss or manager over top of you?
Operator: Nope.
Me:Well, how do I get in contact with the board because your attitude is very nasty, inappropriate, out of line and your customer service skills are horrible.
Operator: (HUNG UP ON ME)
Me:(I called back)
Operator: Animal Clinic.
Me:Excuse me, how dare you hang up on me! I want the number to the board because I am making a complaint against you.
Operator: Well that's totally fine, but I can't give the boards contact information out to anyone-sorry.
Me:Well I want to leave a message for you to get to the board regarding this situation.
Operator: Yeah well, what's the message?
Me:My name is xxxxxx and my contact number is xxx-xxx-xxxx, that is my work number and I can be reached there Monday - Friday between the hours of 10-5. And im calling regarding you, Kerrie Resler. This is a complaint.
Operator: Ok (HUNG UP AGAIN ON ME)
Me:Called back
Operator: Animal Clinic
Me:You know you are really making your company look really back because the way you are acting is obscene and way out of line. I will be making a complaint.
Operator:(HUNG UP ON ME)
BEWARE THE OPERATOR IS A NASTY INCOMPETENT PERSON AND IF YOU CAN, TAKE YOUR ANIMALS SOMEWHERE ELSE CAUSE HER CUSTOMER SERVICE SKILLS ARE WORSE THAN A ANIMALS. SOMEONE NEEDS TO GIVE HER A RABIE SHOT TO CALM HER DOWN.
SOMEONE FROM THE ORGANIZATION HAD THE NERVE TO CALL ME AT WORK TO ASK IF I COULD REMOVE THE OPERATORS REAL NAME FROM THE SITE INCLUDING THE COMAPANY NAME WHICH WAS OUTRAGIOUS. IF THE COMPANY WAS TREATING PEOPLE THE WAY THEY SHOULD, AND IF THEY CONDUCTED BUSINESS THE WAY THEY SHOULD THEN THEY WOULDN'T HAVE TO WORRY ABOUT THIS. I DONT KNOW WHY THEY WANT TO HIDE THIS INCIDENT THAT OCURRED. IF YOU DONT WANT PEOPLE TO KNOW WHEN YOU ACTED IN A NASTY MANNER THEN YOU NEED TO THINK BEFORE YOU ACT!
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