Travomint They scammed me of a repeatedly promised refund for an airline ticket

At this point I'm convinced Travomint is scamming me and has stolen my money. Stay away from this company. I had to cancel a flight to Europe in early June because of Covid. A refund was promised (the ticket was over $1,500). Over 4 months later, countless phone calls, and countless promises in every call that the "refund department is looking into it" and that I will get a refund "within one week or ten days," and after telling me to call some refund department that is a different company that does not even answer the phone, I've reported the scam to my credit card company, as I feel helpless and ignored (that is, robbed) by Travomint.