Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Windsor University School of Medicine for its full commitment to quality customer service.

Ripoff Report's discussions with Windsor University School of Medicine have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Windsor University School of Medicine listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Welcome to Windsor University School of Medicine on the island of St. Kitts. We pride ourselves on our innovative approach, combining in-class instruction with our dedicated faculty with ample opportunities for hands-on learning both on and off campus.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Dr. Qazi & Dr. Sandeep during an onsite inspection held by a third-party verification company with no biases towards Windsor University School of Medicine.

Windsor University School of Medicine is a medical school on the island of San Kitts. Students have the option of completing their studies in the United States, San Kitts, or Jamaica. They do not offer online courses.

Leads for Windsor University School of Medicine are primarily obtained through their marketing team. This team targets college graduate in the United States and Canada. In order to be a part of the school future students must fill out an admissions form. Dr. Sandeep expressed the process once a student has been admitted to their school, "Once the admission happens, they go into the classes. Completing the basic sciences, then passing the US MLE examination, then doing the clinical rotations, then they graduate and get into residency. I primarily deal with clinical students in their 3rd and 4th years. People who are in the transition phases between basic science and clinical. Since we have established MBME conference in basic science and examination, they have to get a certain percentage on that before we let them take step one on that exam. At that point in time, people run into issues of not being able to meet the requirement, so they need more time. During that time, we guide them what they need to do so they can meet the basic percentage of 65% before we even let them sign up for step 1 exam."



CUSTOMER CARE & COMPLAINT RESOLUTION – WINDSOR UNIVERSITY SCHOOL OF MEDICINE

During the on-site interview, Dr. Qazi and Dr. Sandeep were asked to describe a situation where a student was not satisfied with the level of service they received. Dr. Qazi expressed that their most common express for concern arises when students are dealing with issues outside of their realm of control. This extends to personal reasons, financial reasons, a death in the family, or personal health. Dr. Qazi expressed that when situations like this arise they take the students requests into consideration, " a student, for example, is asking for more than 6 months to write the USMLE exam. This student would normally speak with Dr. Sandeep...they would email him and ask for a letter explaining why they need the extension. That letter would give the reason as to why they need the extension...If need be Dr. Sandeep can ask for further information, if the student says they are sick, we would ask for the Doctors Note. Therefore, instead of 6 months, we can give them 9 months."

When asked to comment on complaints posted on Ripoff Report's website Dr. Qazi and Dr. Sandeep address each comment stated that they believe them to be false. Dr. Qazi offered the following certifications and accreditations: World Health Organization, Education Commission For Foreign Medical Graduates, Medical Council of Canada.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Dr. Sandeep stated, "We have a new Academic Dean since Jan 2016. He has been very pivotal in organizing and creating different committees for the university. Making sure all the faculty need are met and student organizations are addressed properly. Under the new Dean, we are definitely moving in the right direction."

Windsor University School of Medicine is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "We went through all the articles on Ripoff Report, about 99% of it is just allegations. If a student has a legitimate complaint, our doors are always open. If a student has a complaint on the island, they email the student affairs and they deal with it right away. If a clinical student has an issue, they email Dr. Sandeep and he takes care of it. We do have a mechanism in place to take care of any complaints. We are always looking to improve."



WINDSOR UNIVERSITY SCHOOL OF MEDICINE – STATEMENT FROM DR. GUPTA

" Our mission is to prepare highly dedicated, compassionate, and competent students to become effective, socially responsible, successful resident applicants in order to practice medicine in their country of origin.

Over the past years, our faculty has worked with various student committees to update and improve our instruction. A continuous focus on change can be linked to the trends in medicine such as new technology, new research and the changing health care needs of our society.

Students must be prepared to deal with all the competing forces of a rapidly changing health care system, and demonstrate the qualities of professionalism during medical school and throughout their careers. It must be clear that we are committed to the best outcome for the patient. Each student must be constantly on guard to protect, defend, and be an advocate for patients. To accomplish this you must be diligent in your studies to acquire and extend your medical knowledge.

Our best wishes, Dr. Brijinder K. Gupta



STATED IMPROVEMENTS FROM WINDSOR UNIVERSITY SCHOOL OF MEDICINE

Windsor University School of Medicine recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Windsor University School of Medicine has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the university staff, Ripoff Report is convinced that Windsor University School of Medicine is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Windsor University School of Medicine meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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