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Report: #197606

Complaint Review: Texas Direct Auto - Missouri City Texas

  • Submitted:
  • Updated:
  • Reported By: Matthews North Carolina
  • Author Confirmed What's this?
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  • Texas Direct Auto 1915 Highway 90-A Missouri City, Texas U.S.A.

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I purchased a 1998 Ford Mustang GT from Ed Williams at Texas Direct Auto.They are an internet car sales business and I found the car listed on e-bay.I studied all of the 28 pictures they had representing the car and could find nothing cosmetically wrong with the car except for one small dime-sized scratch on the front bumper cover.

I called Ed Williams and told him that I had seen the car on e-bay and that it appeared to be exactly what I was looking for.I told him that the only thing I could see wrong with the car was the small scratch on the front bumper cover.Other than that one small scratch the car appeared to be in pristine condition.(The car only had 26,438 miles on the odometer.)

He said that this was indeed the case and so I put my trust in Ed Williams and Texas Direct Auto and purchased the car.

I was told that after paying for the car and another $658.00 for it's shipping costs, that I would recieve the car in one to two weeks.I'm not going to go into the long version of the nightmare that ensued trying to get my car delivered to me but I will say that it started with Ed Williams at Texas Direct Auto shipping me the WRONG car 1,300 miles.

Yes, Texas Direct Auto was stupid enough to give the WRONG car to the truck driver and neither one of them checked the VIN number before the car was carried on a trailer from Texas to North Carolina!These guys are clearly not the sharpest tools in the shed,if you know what I mean.(But,come to think of it,Ed williams was quite a tool every time I had to speak to him on the phone.)

When I finally recieved my car I thought that they had shipped me the wrong car again! The car I recieved looked nothing like the car in the pictures I had seen on e-bay.It also looked nothing like Ed Williams at Texas Direct Auto had assured me it did during our phone conversation prior to my purchase of the car.

The pictures in the e-bay ad represented the car as being in pristine condition.When the car arrived to me it was COVERED from top to bottom with dings and dents of all sizes and shapes.Their e-bay ad boasted a "clean" CARFAX report but the car had clearly been wrecked in the right rear quarter panel area and the wheel well area was pocked with several rusted out door dings and scratches.

The front bumper cover,which only showed one small scratch in the pictures,looked like it had been violently attacked with a knife or a screwdriver.It was completely covered in gouges and scratches that were not present on the pictures that Texas Direct Auto had on e-bay representing the car. I wish that was all that was wrong with the car when it arrived to me but there is more.

The hood had been "badly" re-painted and was covered in trash under the new paint which was already starting to bubble up in one spot.There were more door dings in various other places on the car and there were also several scratches and other damage that was not shown in any of the pictures they had on e-bay.

I didn't know what to think.I thought at first that maybe the delivery truck driver had damaged the car but he gave me a copy of his bill of lading that clearly showed all of the damage on the car was already on it when he picked it up from Texas Direct Auto.The bill of lading(signed by someone at Texas Direct Auto) says "Hood scratches,front bumper scratches,rear quarter panel chips,dings and scratches and the rear cover scratched /scraped" but NONE of this damage is shown on any of the pictures or descriptions that Texas Direct Auto had in their ad on e-bay.

I don't know what methods they used to hide or disguise all of the damage on the car but they were successful in duping me into buying the car.

Texas Direct Auto cannot be trusted and you should be very wary in any dealings you have with them.I will soon be posting the pictures of the car in their ad on e-bay and how the car looked when it arrived to me.I will let you decide if this is a company that you want to do business with.Beware of Texas Direct Auto and Ed Williams.

Jeff
Matthews, North Carolina
U.S.A.



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This report was posted on Ripoff Report on 06/22/2006 11:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/texas-direct-auto/missouri-city-texas-77489/texas-direct-auto-ed-williams-ripoff-fraudulent-ebay-pictures-mis-represent-liar-missouri-197606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#9 Consumer Suggestion

Texas Consumer Complaint Center

AUTHOR: Resolved - (U.S.A.)

POSTED: Saturday, August 25, 2007

For details on my ongoing dealings with Texas Direct Auto you can see my ripoff report on 2003 Dodge 2500 Quad Cab 4x4.

I submitted a complaint to the State of Texas Attorney General's office. There is another entity specifically designed to handle complaints like ours called the Texas Consumer Complaint Center.

After filing my online complaint I was called by a gentleman in their office who is drafting a demand letter I will send to Texas Direct Auto citing the State of Texas Deceptive Trade act.

I have submitted my complaint to the Houston BBB and Internet Crime Complaint Center.

Since I too was duped into completing my transaction outside of eBay I found their policy against taking a transaction outside of eBay and used that register my complaint with eBay.

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#8 Consumer Comment

I tried to buy a 1 yr old Honda Accord on ebay c2002....

AUTHOR: Thomas - (U.S.A.)

POSTED: Friday, July 21, 2006

I was the winning bidder at $11,000 when the auction was canceled 5 minutes before it was supposed to end. I complained by email to the seller and he told me the price was simply not high enough. He wrote back that he was honest in that he did not use shills, unlike other ebay sellers. That was my first and last attempted auto purchase on ebay motors. It is funny how a buyer's feet can be held to the fire to complete an ebay deal but not the sellers' feet.......

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#7 Consumer Suggestion

Information You Need To Collect

AUTHOR: Randall - (U.S.A.)

POSTED: Friday, July 21, 2006

I had a similar experience with Texas Direct where I did the "Call Now to Buy It Now". What you need to do is find the ebay listing and carefully examine the "reason" Texas Direct gave ebay for taking down the sale. In my case they said the item was "lost or destoryed" which was an outright lie. I suspect they did this to save money and evade ebay rules about selling outside of ebay. They claim an innocent mistake. If they did this to you you can use this to demonstrate a pattern of deceit which will help both your case and mine. I have copies of mine as does my lawyer so if you need it, let me know. If Texas Direct gave any other reason for taking down the sale other than the item being "withdrawn" or "sold" you need to file a complaint with ebay. Now this will not necessarily hurt Texas Direct as complaints to ebay are nothing but eyewash as far as I can tell but it is the right thing to do since it helps establish a pattern of deceit and might be helpful to others who are trying to prove that ebay is an accessory to such things. This will also help anyone who is ripped off by Texas Direct Auto and ebay in the future. Finally also helps lay groundwork for a class action suit if that becomes necessary. Thank you for posting your problem with Texas Auto Direct. I will be posting mine soon.

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#6 Author of original report

Response to: ONE MORE THING FROM DAVE

AUTHOR: Jeff - (U.S.A.)

POSTED: Thursday, June 22, 2006

Dave,
Unfortunately I purchased the 1998 Mustang GT as a "buy me now" before the auction was over.By doing this I am unable to even leave a negative comment on their e-bay account.This was my first purchase of any kind over the internet and I really learned some hard lessons.I do have the entire ad they had posted saved on disc and I will soon post them on this site along with the pictures I took of the car when it arrived to me.
Thanks for your input on this matter.It is a shame that there are people/companies out there that a doing business in this manner.

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#5 Consumer Comment

One More Thing

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, June 22, 2006

I checked the completed items list on ebay for 1998 Mustangs with the mileage you specified - 26,438. No Mustangs could be found that matched the criteria. What was the item number, and what is the sellers User ID?

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#4 Consumer Comment

One More Thing

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, June 22, 2006

I checked the completed items list on ebay for 1998 Mustangs with the mileage you specified - 26,438. No Mustangs could be found that matched the criteria. What was the item number, and what is the sellers User ID?

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#3 Consumer Comment

One More Thing

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, June 22, 2006

I checked the completed items list on ebay for 1998 Mustangs with the mileage you specified - 26,438. No Mustangs could be found that matched the criteria. What was the item number, and what is the sellers User ID?

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#2 Consumer Comment

One More Thing

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, June 22, 2006

I checked the completed items list on ebay for 1998 Mustangs with the mileage you specified - 26,438. No Mustangs could be found that matched the criteria. What was the item number, and what is the sellers User ID?

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#1 Consumer Suggestion

This should be an easy solution

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, June 22, 2006

I buy and sell classic cars on Ebay all the time. I have seen some very creative photographic work as well. Just recently I was going to buy a car, but I took the time and drove out there to look at it. Good thing I did!!

But, in your case, first of all, you need to dispute this with Ebay. Next, you need to capture and print the Ebay ad before the 90 days are up and the ad dissapears. Make sure to use a high-quality color printer. Next, take all the pictures of the car, the bill of lading, and the ebay ad to the Attorney General's office. If this goes nowhere, get an attorney and sue them, or, small claims court for the maximum allowed so you can repair the car.

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