E 470 Public Highway Authority Customers pay for their billing ineptitude Aurora, Colorado

Using the E470 toll system is a nightmare.  The lack of a proper billing system for license plate toll users is fraudulent. I have yet to be able to speak with a customer service person as I am continually disconnected.

I have had my current address registered with my vehicle since March 2010.  I used the toll road for business, therefore needing the individual invoices for expense reports. 

After using the toll system for several months I emailed asking for an invoice.  The reply was no invoices had been issued.  The first invoice I received was in Aug 2012 and I paid that the day received.

I have just received a notice that I was delinquent in payment, had missed a hearing to the case and was referred to collections. This added up to over an additional $100 in fees.

I have NEVER received invoices, notice of a hearing or anything to that effect.

I was sent the collections notice by Linebarger Goggan Blair & Sampson.  In speaking with the collection agency, the notice they sent me didn't even contain the notice of all the toll charges. I was also told that not receiving the invoices was no excuse for not paying them.

I called to request a hearing to contest the charges and can find no direct prompt to that department.  There is no way on the E 470 phone system to speak to a person directly.  All attempts have ending in being automatically disconnected.

I have no problem paying the tolls but I refuse to pay any additional charges.