AOL Time Warner rip-off lied to us Dulles Virginia

In August 2002, I purchased a computer from Dell and was offered 6 months free AOL service.

On February 11, 2003, I called AOL to cancel service because I now have high speed internet service. AOL had charged my credit card for two months (December 2002 and January 2003)at $23.90 per month claiming that another account was opened under the master account.

While the agent explained that customers are allowed up to seven names under one account for free, she contradicted herself by telling me that I was billed because a second account was established using my master account. Therefore, the agent refused to credit my credit card for the two months they charged and offered to give me two months extension of service rather tnan. My purpose of calling them was to cancel AOL -- I don't need a two month extension of service.

Furthermore, since the sixth months of free AOL ended on February 10, and I called on February 11, I will be billed for another month because it was a new billing cycle. So, that's a total of $71.70 I have been billed for (the last month only becaused I called to cancel a day after the expiration of the free service).

This is a fraudulent company totally ripping customers off with their unfair business practices.

Berenda
Kensington, Maryland
U.S.A.