Buy.com: Liars Using Sleazeball Tactics to Obtain Online Orders buy.com Internet

This is in response to Mike's polite reponse to my rebuttle.

I didn't make the point clear: what you should have inferred from my comments was that of the 2400 reviews posted on resellerratings.com, virtually all of them were negative. So your "relatively-speaking" example of out of millions of customers only 2400 negative comments is fallacious argument.

In other words,it is a bad analogy to propose the 2400 negative ratings on Buy.com are not so bad because there must be a million satisfied customers because they didn't post a negative comment. Ridiculous.

I wasn't doubting that you are having a problem. All I am saying is I shop on Buy.com all the time and have only had a problem once 3 yrs ago, and that was only because their supplier didn't deliver so they cancelled my order. I also know 3 other people I am friends with that have ordered many things from buy.com without any problems.

As far as 2,200 people giving them negative, when you have 10's ofmillions of customers a year, is 2200 such a big number? It's like an ebay rating...if a guy has a rating of 100,000 and he has 2000 negatives, is that a bad thing? It's all relative. I would continue to go up the chain until you get some results.

Also, your issues is only with the credit being appled (taken off) your order, so anything you have to say about not honoring their prices or anything ther than what happened to you is second hand and has nothing to do with your report.

I wasn't doubting that you are having a problem. All I am saying is I shop on Buy.com all the time and have only had a problem once 3 yrs ago, and that was only because their supplier didn't deliver so they cancelled my order. I also know 3 other people I am friends with that have ordered many things from buy.com without any problems.

As far as 2,200 people giving them negative, when you have 10's ofmillions of customers a year, is 2200 such a big number? It's like an ebay rating...if a guy has a rating of 100,000 and he has 2000 negatives, is that a bad thing? It's all relative. I would continue to go up the chain until you get some results.

Also, your issues is only with the credit being appled (taken off) your order, so anything you have to say about not honoring their prices or anything ther than what happened to you is second hand and has nothing to do with your report.

I wasn't doubting that you are having a problem. All I am saying is I shop on Buy.com all the time and have only had a problem once 3 yrs ago, and that was only because their supplier didn't deliver so they cancelled my order. I also know 3 other people I am friends with that have ordered many things from buy.com without any problems.

As far as 2,200 people giving them negative, when you have 10's ofmillions of customers a year, is 2200 such a big number? It's like an ebay rating...if a guy has a rating of 100,000 and he has 2000 negatives, is that a bad thing? It's all relative. I would continue to go up the chain until you get some results.

Also, your issues is only with the credit being appled (taken off) your order, so anything you have to say about not honoring their prices or anything ther than what happened to you is second hand and has nothing to do with your report.

I wasn't doubting that you are having a problem. All I am saying is I shop on Buy.com all the time and have only had a problem once 3 yrs ago, and that was only because their supplier didn't deliver so they cancelled my order. I also know 3 other people I am friends with that have ordered many things from buy.com without any problems.

As far as 2,200 people giving them negative, when you have 10's ofmillions of customers a year, is 2200 such a big number? It's like an ebay rating...if a guy has a rating of 100,000 and he has 2000 negatives, is that a bad thing? It's all relative. I would continue to go up the chain until you get some results.

Also, your issues is only with the credit being appled (taken off) your order, so anything you have to say about not honoring their prices or anything ther than what happened to you is second hand and has nothing to do with your report.

This is in response to the gentleman who claims he has had numerous transactions with Buy.com without a problem. I doubt the veracity of your statement. It is not uncommon for a retaileer to post a false response or rating using a shill.
One has to only look at a rating service like pricescan which allows retailers to inflate ratings by posting fictituous false reports.

On the web site resellerratings.com the are 2,423 narrative ratings of Buy.com. In it, anyone can read NUMEROUS detailed similar, but unique, complaints against this store.

The most common rating of Buy.com is: VERY DISSATISFIED. ALTHOUGH THE RATINGS COME FROM 2,423 DIFFERENT INDIVIDUALS, THERE IS A COMMON LITANY OF COMPLAINTS AGAINST THE DISHONESTY OF BUY.COM INCLUDING NOT HONORING REBATES.

Steven,

I've ordered well over 100 items from buy.com with absolutely NO problems. The price on their site is always the price I paid, and if a rebate was available, unless I sent it in late (my own fault) I ALWAYS got the rebate back.

As for customer service being based in India, I don't think you can call any customer service number nowadays without reaching India. So unless you want to run for office or try to get the idiots in govt today who allow companies to farm jobs offshore or hire ilegals, not much you can do here. However, that being said, buy.com is an american company. It's just their customer service people who aren't.

Not much to do here besides continue to call and go higher and higher up the supervisor chain.