Complaint Review: hotwire - San Francisco California
- hotwire 655 Montgomery Street, Suite 600 San Francisco, California United States of America
- Phone:
- Web: hotwire.com
- Category: Hotel
hotwire hotwire.com LIARS! San Francisco, California
*Consumer Suggestion: Corporate Contact Info
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I called hotwire.com to book a reservation for a hotel. I was very clear that I needed a room that allowed smoking. The person I spoke to guaranteed that I would get a room that that allowed it. Throughout the call I asked him which hotel I would be staying at. Was told that he was not allowed to disclose the location until I paid for room. I was stupid and paid for the room. Once I got confirmation, called the hotel and found out it was a Holiday Inn. They DO NOT allow smoking in any room at any of their hotels. I then called hotwire and after speaking to management, was told that they have to listen to recorded tape of my call & will take 3 to 5 days to decide if I was at fault for not being clear enough with my need for a smoking room. I asked manager for a corporate number to call or an email address to write to. The manager told me that she did not have numbers or email to allow me to contact corporate.
This report was posted on Ripoff Report on 02/22/2013 03:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwire/san-francisco-california-94111/hotwire-hotwirecom-liars-san-francisco-california-1018462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Corporate Contact Info
AUTHOR: Sarah - (United States of America)
SUBMITTED: Friday, February 22, 2013
A simple google search would get you that information, here is what I found:
Hotwire Corporate Office Headquarters
333 Market St., Ste. 100
San Francisco, CA 94105 USA
Corporate Phone Number: 1-415-343-8400
Fax Number: 1-415-343-8401
International Customer Service: 1-417-520-1680
Customer Service Number: 1-866-468-9473
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