LA-Z-BOY The owner laughed at me and said, I'll wear my best tie! when I told him that I'd take him to People's Court. South San Francisco California

LA-Z-BOY ripped me off by selling me two fake massage chairs for which I paid $3600. Several times, I phoned, sent e mails, and sent a registered letter to Charles Pruitt, the owner of all seven LA-Z-BOY in the bay area, on 1/17/2004, 12/06/2004, 12/10/2004. I explained that the two reclining massage chairs I purchased did not have the massaging power of those chairs I tested at the store. I explained this also in an e mail I sent to Ms. Rodriguez on 10/25/04. Both of them refused to replace the weakly massaging chairs with ones conforming to the ones I tested at the store or to give me back my full refund. Within a couple of months, both leather chairs had become discolored and the reclining mechanism on one of the chairs did not work well. I paid extra for the leather protection and LA-Z-BOY did not even honor that part of the contract.

In our last conversation, the owner laughed at me and said, I'll wear my best tie! when I told him that I'd take him to People's Court.

Julie
South San Francisco, California
U.S.A.