Liberty Medical Haven't Got Their Act Together Fort Pierce Florida

Liberty has nearly 2 MILLION customers. It takes a lot of time to verify insurance information for that many people. Your estimate on turnaround time is accurate once the insurance is being verified, but it takes time for a verifier to *get* to it.

If more people had realistic expectations & did things in a timely manner in anticipation of how long it takes to verify information there would be fewer "issues".

When the company makes a promise to a consumer that they will have supplies out to a customer it then falls on the responsibility of the company to inform the customer in a timely manner that they cannot provide services. The individual rep keeps up with their customers and could have easily contacted the customer to inform him/her of the denial. Insurance verification is not a long drawn out process. If Medicare is involved providers have a response within 2 minutes. Private insurance verification typically takes 15 minutes if you know what your doing.
People cannot be expected to know every aspect of their benefits otherwise insurance companies would not give out massive books detailing every benefit.

Why would you contact a provider assuming they will be able to bill your insurance, without first verify yourself with your primary insurance whether or not you can actually use that particular provider.
It is YOUR responsibility to know your own insurance benefits, not libertys.
When a provider such a Liberty is willing to even contact your insurance company to verify your diabetic supply coverage, this is considered a courtesy, and is certainly not a provider responsibilty.

Be thankful Liberty advised you your insurance would not pay them, rather than just shipping what you asked for first. If that were the case, and the benefits were not verified, and the ordered shipped, you would then be held 100% responsible for the entire balance for the entire order.

From what you are saying, the Florida office advised you first they would not be paid, and extended the courtesy of sending your information to their office in Virginia to again attempt to verify your benefits to see if that office may be contracted with your insurance instead.

This is a very time consuming process. Why would you wait until you were completely out of supplies to order, rather than when you still have a 30 or 90 day supply on hand, allowing time for the verification of benefits.
To save yourself much time, energy, and aggravation, you should have first called your insurance yourself, to find out your OWN benefit availablity, and ask which providers they ARE contracted with for which you can then use to get your supplies.

I am not sure what you are referring to as for the representative saying they will set you up with Liberty Insurance. Liberty Medical Supply is NOT an insurance company, therefore does not have insurance policys to offer.

Again, it is YOUR responsiblity to KNOW your OWN insurance benefits, and be a responsible consumer.

Stop blaiming Liberty. This seems to be your own
fault.