Packey Webb Ford They tried to steal $500.00 deposit for a car NOT delivered. Downers Grove Illinois

I'm sorry you feel that way about your recent visit. 

I would like to remind you that, as we attempted to explain to you before on numerous occasions, we do NOT retain credit card information due to privacy laws. As we tried to tell you in several phone calls to you we need the card information again before we can process a return. 

Again, I apologize for the inconvenience, please understand that it is very difficult to communicate with a "demanding" customer that will only yell, swear and alarm our other customers while throwing paperwork at us.  The other several hundred customers that bought their new Fords from us last month had a much better experience and I truly wish you could have had the same.

For other interested parties, here at Packey Webb Ford we have an exceptional track record with customer satisfaction.  We also take our customers' privacy very seriously and we NEVER retain credit card information.  When a deposit is left on a credit card the only way it can be refunded is when the customer provides us with the credit card account information required to process the refund.  It is normally a very quick and easy process for our typical customer.

In the event a customer leaves a deposit on a special order vehicle or a transfer from another dealership that deposit is held until the vehicle can be delivered.  If extenuating circumstances prevent us from delivering the vehicle as promised a refund is ALWAYS offered.

Any business owner knows that you can't survive if you "steal" from your customers and risking the loss of a customer over such a small amount simply doesn't make any sense.

In this specific instance we attempted to contact this customer a total of six (6) times over the phone to arrange for a refund.

When one of our employees was finally able to make contact with the customer he refused to either provide the card information over the phone or come in with the same credit card used for the deposit in order for us to refund him (see above).

It would have taken less time for this customer to come in and process their return than it has taken them to make this report.

You trusted them with your deposit after they lied to you about the vehicle's location. Did you negotiate a price on the vehicle that you never test-drove before you paid the deposit? A Bill of Sale should be written showing the deposit and agreed upon price of the specific vehicle. Without a Bill of Sale they can claim you agreed to buy a gumball machine or any car on the lot.