Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #463671

Complaint Review: US Airways - Richmond, Virginia Nationwide

  • Submitted:
  • Updated:
  • Reported By: Fra,ingham Massachusetts
  • Author Confirmed What's this?
  • Why?
  • US Airways uasir.com Nationwide U.S.A.
  • Phone: 800-428-4322
  • Web:
  • Category: Airlines

US Airways Cancelled Flight Richmond Virginia

*Consumer Suggestion: I'm Amazed

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

My daughter booked a ticket from Richmond, VA to Boston, MA for my son-in-law to come to Boston because his mother was having cancer surgery. When he arrived at the airport (1 hr drive from his house) he was told that the flight was canceled for "Scheduled Maintenance". He explained why he was going but was told that they would not get him out until the next afternoon. They refused to look at other airlines or even at going out of Dulles airport. He left and decided to take the overnight Amtrak as he could not wait until the next day. This cost $90 more than his airline ticket because he needed to book last minute.

My daughter called US Air and after much arguing they agreed to refund his ticket price but not to cover the extra $90 or parking, gas and other expenses he incurred because they cancelled his flight. I have since been told that when US Air canceled a flight for "Scheduled Maintenance" it usually means that they did not have enough people to make is cost effective to fly that flight. My feeling is that the ticket is a contract for carriage and as such they should be responsible for all cost associated with their breach of contract.
No one for US Air seems to care about the consumer.

Steve
Fra,ingham, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 06/22/2009 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/us-airways/nationwide/us-airways-cancelled-flight-richmond-virginia-463671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Suggestion

I'm Amazed

AUTHOR: Karl - (U.S.A.)

POSTED: Sunday, June 28, 2009

I'm amazed that they refunded your fare. This is unbelievable unless you had a refundable ticket. Why couldn't the passenger drive up to Dulles or Reagan? He would have gotten there faster than Amtrak?

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now