- Report: #401018
Report - Rebuttal - Arbitrate
Complaint Review: 1800LOANMART
1800LOANMART15821 Ventura Blvd. Suite 185 Encino, California United States of America
1800LoanMart Scam | Complaints REVIEW: 1800LoanMart commitment to 100% customer satisfaction, 1-800-LoanMart implemented strategic changes to insure customer satisfaction at all levels. 1800LoanMart wants every experience with the company a positive one, and takes any claim to the contrary as serious in nature. 1-800-LoanMart is the largest car title loan company in California, helping consumers through hard work, and good customer service.
*UPDATE: 1800LoanMart Recognized by Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a safe business service
*UPDATE Employee: All Contract Terms Were Explained in the Contract
SPECIAL UPDATE: November 10 2011: 1800LoanMart remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. 1800LoanMart is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, 1800LoanMart has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, 1800LoanMart has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800LoanMart remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to 1800LoanMart for its Commitment to Excellence in customer service.
Rip-off Reports investigation of 1800LoanMart uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that 1-800-LoanMart will always work towards finding a mutually satisfactory resolution to any complaints or concerns. 1-800-LoanMart listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.
One top executive in the internet marketing industry stated to Rip-off Report, that 1-800-LoanMart is the leader in the industry when it comes to customer service. Its hard to keep all customer happy in this industry, but 1-800-LoanMart prides itself on keeping customers educated in the status of their loan, and ways to remedy any issues that may arise. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that 1800LoanMarts business philosophy is based on the premise that Every customer deserves to be treated with the same respect, even if there is a problem, the customer still deserves to be treated with courtesy and understanding. 1-800-LoanMarts mission statement says it all; "Our goal is to provide our clients with the best product and service in the industry." Some of the other things Rip Off Report learned in the course of its investigation: 1800LoanMarts business was established in 2002 to provide short term financial assistance to those in need. 1-800-LoanMart has offered loans to tens of thousands of clients in need to short term cash, which makes it the leading title loan company in the area.
Rip-off Report has confirmed that 1800-LoanMart takes quality control very seriously. 1-800-LoanMart has put a lot of effort into customer service with a new customer service team on board in an effort to keep problems at a minimum, while remedying any issue as quick as possible. Rip-off Report was pleased to learn that 1800LoanMarts past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
1-800-LoanMart recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation 1-800-LoanMart has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with 1800LoanMart and many of her past and current customers, Rip-off Report is convinced that 1-800-LoanMart has been and is committed to quality delivery of services resulting in total client satisfaction. Read more about 1800LoanMarts Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
1800LOANMART This Company takes advantage to people that are going thru hard times this should be illegal! Encino California
My husband had not worked in 5 years due to a back injury, we were about to loose everything, we got this loan and it was gone in 5 minutes paying a house payment. I have been paying on this loan for over a year and the laon ammount is higher then the amt I borrowed. I think it should be ILLEGAL for these rich peoplt to take advantage of people that are struggling and going thru hard time, there needs to be a set rate for interest to be charged by the Government.
I do not even drive this vehicle anymore but I have to caryy full coverage with a $500 deductible with made my insurance go up 100 dollars...I cannot beleive that the Government lets companies like this rip off people, that are having major financial problems to begin with and then it takes forever and a day to pay this loan off, yes I took the loan , I was desperate, I was loosing my home, BUT the interest rate of 99% should be ILLEGAL....they are taking advantage of people in need.
I would nlt even mind paying 38% interest and they would still make bank BUT 99% interest is totally WRONG and someone needs to step up and start a class action lawsuit to sue these people that are living in luxery because of all of us that were desperate and needed the money , signed the contract and now we are paying with our lives......we need the Attorney General to take over this company and apply interest rates that are reasonable, they can be high just NOT DOUBLE!!!
Shelly c Hidden VAlley Lake, California
This report was posted on Ripoff Report on 12/13/2008 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/1800LOANMART/Encino-California-91436/1800LoanMart-Scam-Complaints-REVIEW-1800LoanMart-commitment-to-100-customer-satisfacti-401018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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