• Report: #63273

Complaint Review: 1rate

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  • Submitted: Thu, July 10, 2003
  • Updated: Thu, July 24, 2003

  • Reported By:danville California
1rate
1rate.com Nationwide U.S.A.

1rate.com ripoff deducted money without permission Rip-off

*Consumer Suggestion: Maybe they think you owe them money....

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1rate com company deducted $49.95 from my checking account with out telling me. i think this is horable because they took deducted in my account, especially cause i dont have a budget for this kind of stuff so my bank charge me for overdrawn and one of my my check bounce because of that company, I would like to sue this company for stealing my money.

i have to change my new account because of this and i have to wait for 2 more weeks so I can get my money back.

please inform me of my option thank you so much!

Ruby jean
danville, California
U.S.A.

This report was posted on Ripoff Report on 07/10/2003 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/1rate/nationwide/1ratecom-ripoff-deducted-money-without-permission-Rip-off-63273. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Maybe they think you owe them money....

AUTHOR: Jacqueline - (U.S.A.)

This is a phone company, so with the nature of the business, billing statements are detailed, and easily retrievable. Their homepage has a special "Sign Up" bargain for the amount you specified of $49.95, an introductory offer, which includes a $15 hookup fee, within the final total. They also give you the option to join online. Did you decide to join then change your mind? This why they might think you are now a "1010 Member" with them. Those "1010" numbers offer a dial-around service, to bypass your local company, and supposedly give a cheaper rate. If none of this is even familiar to you, I would treat the whole situation as theft. Nonetheless, they had to get your checking account number somehow, so you have to back-track and recall, specifically what interaction, did you have with this business? Maybe they think you owe them money.

Here is some contact information. This information is available for you to request a detailed, itemized billing statement be sent directly to the address you specify. This statement has to show "Proof of Purchase". There also has to be proof, that you accepted their Terms of Use, and Member Service Aggreement. The request should be made by you, in writing, so that you save a record of your correspondance. Of coarse, save your own copy, but most important, submit a copy to your BANK. This is a customer service "Order Placement" number, now they may tell you billing is not handled in their department, no problem, have them give you the correct number: 1-877-917-6100. This is NOT to take the place of your written letter, but to start the refund process, in tandem. This is the address you might use for your correspondance: 1rate.com LLC, 20033 Detroit Road, Suite 202, Rocky River, OH, 44116. Your Administrative contact is: Mr. Phil Bethune, you can also email him, along with the other procedures: bethune@1rate.com or his phone: 1-440-356-2501. If he does not handle billing, no problem, but he has forward your letter to whoever is responsible. Mention this requirement in your letter. I just don't get the impression this is some kind of shady company.

I have not tried any of this contact information. This information is from Network Solutions, and is not for spamming or mass electronic email processing-blah-blah-blah, have to mention it, for the record.

This ACH withdrawal took place at your bank, it is not possible to speak for the bank. They have their own policies, regarding situations like this, and you will have to communicate with them. Don't just call in, scedule a meeting with a Customer Service rep, and talk in detail. Bring any information, which might be of assistance to them.

I would also like to suggest, that you change your checking account number. Remember, phone companies bill on a monthly basis. If you do not want to see another bill in August or September, change that account number.

Hope this helps.
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