- Report: #297332
Report - Rebuttal - Arbitrate
Complaint Review: A&E Factory Service - Sears
A&E Factory Service - SearsNationwide U.S.A.
A&E Factory Service - Sears and their Technicians are SCAMMERS!!! Nationwide
*UPDATE Employee: tech
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We caught this dishonest company and their technicians right in the act today. We called in for
service and two A&E (Sears) Technicians were sent over to check out our KitchenAid Model
#KUDI01FLWH dishwasher that wasn't heating up to dry the dishes.
First thing they did was to test the heating element with a ohm meter and they stated that it
tested out good "supposedly per them and their equipment".
Then they went on to state that our issue was with the amount of dishwashing detergent we were
using and that we shouldn't be filling the canister all the way full before closing it as that's
using way much too much detergent causing too much suds.
Then they went on to the water temperature. They filled the dishwasher with a small amount of
water and tested the water temperature with their tester. According to their measurement they
showed us it tested only 80 degrees which is what they stated was all of our problem with the
dishwasher not drying. The technicians stated that the dishwasher needed to have water temperature
of at least 120 degrees in order to produce enough steam to dry the dishes, and that the dishes
would also have water spots and not get as clean as they should if the water coming into it wasn't
hot enough. We stated that the temperature had to be hotter than 80 degrees because the water
heater is turned up to 120 degrees or higher and the water right in the kitchen sink and showers
and tubs are HOT. We asked the technicians to test the water temperature in the sink right next to
the dishwasher because it was extremely hot and they tested it but again their meter only should it
at less than 80 degrees.
Well, here's the SCAM folks . . . we pulled out a few of our meat thermometers from the kitchen
cabinets and placed them in the sink right in front of the A&E technicians and guess what? That
water temperature tested at 118 degrees and rising!!! Eventually it went above 120 degrees!!!
Those A&E technicians didn't know what to say!!! Their eyes got huge and there mouths started
stuttering and all we heard was "well maybe we have a faulty test meter". We said, "here - we have
three more thermometers . . . you want to test the temperature with another thermometer? After
that we politely asked them to pick up the faulty (scam equipment) and exit out premises.
Needless to say, for your own sake, DO NOT TRUST what you are told by any A&E (Sears) repair people
. . . unless you want to be SCAMMED.
This report was posted on Ripoff Report on 01/05/2008 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/AE-Factory-Service-Sears/nationwide/AE-Factory-Service-Sears-and-their-Technicians-are-SCAMMERS-Nationwide-297332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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