As a depositor/customer for past 4 years, Ally has come to be unreliable in their bill pay services and worse, inquiries to Ally no longer receive responses to specific questions regarding their failure to pay a bill via bill pay even though adequate funds are available and payee address and account information correct.
Past performance of Ally was exceptional, but now they have joined other banks it appears, in ignoring depositor inquiries whether via chat, telephone or USPS Mail.
I assume that their business has reached a sustainable revenue level for them and they now see the depositor as just a nuisance when they fail in their fiduciary responsibilities to depositors.
They now "mimic" other Banks' traditional view of depositors as "necessary evils" that spoil their halcyon days when seeking definitive answers to why they inadvertently ... IE no discernible reason... cancel a bill pay for no reason.
In all my Banking experiences, for past 25+ years, I have come to loathe how Banks treat depositors as "fodder" for their profits and never vend the respect depositors deserve as "customers."
Sadly, Ally has increased depositor levels to a point that for every customer lost, 5 new ones appear in the revenue stream.
i wish Ally would embrace the Economic tenet that is always presented in any introduction to economic theory.. that the "consumer is sovereign" in determining an entity's success.
My point here in complaining that Ally is ripping me off by offering an unreliable bill pay service as marketing ploy but demonstrates little comprehension that they have a fiduciary obligation to assure it works and bills are paid so as not incur late payment penalties assessed by a payee... due to Ally Bill pay not advising non-payment outcomes in a timely manner.
Sadly, my trust in Ally has been shattered by their performance. Poor customer support.