- Report: #45419
Report - Rebuttal - Arbitrate
Complaint Review: AOL
AOL200 AOL Way Dulles, Virginia U.S.A.
AOL Time Warner rip-off lied to us Dulles Virginia
*Consumer Comment: The "2nd account" trick- I am another victim
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On February 11, 2003, I called AOL to cancel service because I now have high speed internet service. AOL had charged my credit card for two months (December 2002 and January 2003)at $23.90 per month claiming that another account was opened under the master account.
While the agent explained that customers are allowed up to seven names under one account for free, she contradicted herself by telling me that I was billed because a second account was established using my master account. Therefore, the agent refused to credit my credit card for the two months they charged and offered to give me two months extension of service rather tnan. My purpose of calling them was to cancel AOL -- I don't need a two month extension of service.
Furthermore, since the sixth months of free AOL ended on February 10, and I called on February 11, I will be billed for another month because it was a new billing cycle. So, that's a total of $71.70 I have been billed for (the last month only becaused I called to cancel a day after the expiration of the free service).
This is a fraudulent company totally ripping customers off with their unfair business practices.
This report was posted on Ripoff Report on 02/14/2003 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/AOL/Dulles-Virginia/AOL-Time-Warner-rip-off-lied-to-us-Dulles-Virginia-45419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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