- Report: #348692
Report - Rebuttal - Arbitrate
Complaint Review: ASAP Computer Services
ASAP Computer Services13423 Blanco Road, #115 San Antonio, Texas U.S.A.
ASAP Computer Services Did not fix my computer but cashed my check San Antonio Texas
*General Comment: Handling removal of antivirus
*REBUTTAL Owner of company: Computer Repair San Antonio TX
*REBUTTAL Individual responds: 9 years in business 4000 + customers and only 2 complaints on the Better Business Bureau!
*Author of original report: Satisfied!
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Approximately 30 minutes after Courtney leaves, my computer froze again and I called my uncle who lives in Mesquite, Texas who has done computers for over 20 yrs. (I should have called him in the first place.) After explaining the situation to him, he said the tech who worked on my computer was an idiot. He should have uninstalled the first anti-virus protection before installing the second because the firewall from the first one kept the second one from being able to do its job. (That's how money is made when charging by the hour.) So, my uncle said the only thing to do was to purge the system, reformat and reinstall everything which is what I did.
I emailed the owner of the company and let him know what happened and his response was he would give me an hour credit because the computer was going to crash again. Bullcrap! I told him I didn't want the credit and if anything happened again I wouldn't be calling him. He took my check straight to the bank and cashed it. Haven't heard anything since. I will never use him again and I mailed all of his business cards back to him.
This report was posted on Ripoff Report on 07/08/2008 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASAP-Computer-Services/San-Antonio-Texas/ASAP-Computer-Services-Did-not-fix-my-computer-but-cashed-my-check-San-Antonio-Texas-348692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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