• Report: #348692

Complaint Review: ASAP Computer Services

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  • Submitted: Tue, July 08, 2008
  • Updated: Wed, January 16, 2013

  • Reported By:Devine Texas
ASAP Computer Services
13423 Blanco Road, #115 San Antonio, Texas U.S.A.

ASAP Computer Services Did not fix my computer but cashed my check San Antonio Texas

*General Comment: Handling removal of antivirus

*REBUTTAL Owner of company: Computer Repair San Antonio TX

*REBUTTAL Individual responds: 9 years in business 4000 + customers and only 2 complaints on the Better Business Bureau!

*Author of original report: Satisfied!

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My work computer had been frozen for a day or so. I found ASAP Computer Services through a SWBY pages ad. I called and scheduled an appointment and Courtney Pelzel, owner, came to my office that morning. I told him what was wrong with my computer and he asked me if wiping it out was a problem if needed to get to that point. I told him no since I had saved everything on disc. He went through the computer and found that my anti virus protection had caused the problem. He first installed another anti-virus and then tried to uninstall the original one and it was taking a while. He charges $85.00 for the first hour and since I was paying for the repair myself, I let him know he only had a short period of time to get the work done. After an hour and a couple of minutes over, Courtney to the front of the building where I was waiting for him and told me he had fixed the system and that with the alloted time he could not get the original anti-virus software to completely delete. The other anti-virus he had installed was a freebie and it was not able to install updates because of the first anti-viruse software, which meant my protection was not 100%.

Approximately 30 minutes after Courtney leaves, my computer froze again and I called my uncle who lives in Mesquite, Texas who has done computers for over 20 yrs. (I should have called him in the first place.) After explaining the situation to him, he said the tech who worked on my computer was an idiot. He should have uninstalled the first anti-virus protection before installing the second because the firewall from the first one kept the second one from being able to do its job. (That's how money is made when charging by the hour.) So, my uncle said the only thing to do was to purge the system, reformat and reinstall everything which is what I did.

I emailed the owner of the company and let him know what happened and his response was he would give me an hour credit because the computer was going to crash again. Bullcrap! I told him I didn't want the credit and if anything happened again I wouldn't be calling him. He took my check straight to the bank and cashed it. Haven't heard anything since. I will never use him again and I mailed all of his business cards back to him.

Deanna
Devine, Texas
U.S.A.

This report was posted on Ripoff Report on 07/08/2008 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASAP-Computer-Services/San-Antonio-Texas/ASAP-Computer-Services-Did-not-fix-my-computer-but-cashed-my-check-San-Antonio-Texas-348692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 General Comment

Handling removal of antivirus

AUTHOR: Dinkledorfer - (United States of America)

I have at times, had the issue (especially with Norton) of not being able to fully remove their programs. If you go online and search, you will find "removers" for most virus programs free for download and they work quite nicely.
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#2 REBUTTAL Owner of company

Computer Repair San Antonio TX

AUTHOR: Courtney pelzel - (U.S.A.)

Sometimes in the process of repairing a computer we run in to customers whose budgets do not necessarily cover the computer repairs they need.  We make every attempt to fix our customers computers correctly, and computer repair is all we do.  When we "try" a cheaper fix for a customers computer all we ask is they understand what we are doing and work with us.

Asap Computer Services is located at 13423 Blanco Rd #115, San Antonio TX 78216 www.asapcomputerservices.com 210-497-1424
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#3 REBUTTAL Individual responds

9 years in business 4000 + customers and only 2 complaints on the Better Business Bureau!

AUTHOR: Courtney Pelzel - (U.S.A.)

Rebuttal

I am the owner and I made the service call.

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Origional

My work computer had been frozen for a day or so. I found ASAP Computer Services through a SWBY pages ad. I called and scheduled an appointment and Courtney Pelzel, owner, came to my office that morning. I told him what was wrong with my computer and he asked me if wiping it out was a problem if needed to get to that point. I told him no since I had saved everything on disc. He went

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Rebuttal

I was early BTW and responded same day.

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Origional

through the computer and found that my anti virus protection had caused the problem. He first installed another anti-virus and then tried to uninstall the original one and it was taking a while. He charges $85.00 for the first hour and since I was

(The origional Antivirus Norton would not uninstall)

paying for the repair myself, I let him know he only had a short period of time to get the work done. After an hour and a couple of minutes over, Courtney to the
front of the building where I was waiting for him and told me he had fixed the system and that with the alloted time he could not get the original anti-virus software to completely delete. The other anti-virus he had installed was a freebie and it was not able to install updates because of the first anti-viruse software, which meant my protection was not 100%.

Approximately 30 minutes after Courtney leaves, my computer froze again and I called my uncle who lives in Mesquite, Texas who has done computers for over 20

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Rebuttal


EVERY BBB complaint ever regestered in my 9 years of business has been resolved to the clients or the BBB's satisfaction. Look it up here's the link.

I am a reasonable man but you can't please those who do not give you an opportunity to do so.

http://austin.bbb.org/WWWRoot/Report.aspx?site=40&bbb=0825&firm=32921



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Origional

yrs. (I should have called him in the first place.) After explaining the situation to him, he said the tech who worked on my computer was an idiot. He should have



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I am a consummate professional, here are my references.

My Performance References:



Laurie Smitherman or Al Franz 210-492-7959 Al Franz Fence Company
Scope of work : Installed and Managing LAN at corporate office located in SA


Les Brecht, Owner 210-497-2224 Media Source
Scope of work: Repaired and installed network in corporate office


Ed Reid, Treasurer, Amalgamated Transit Union Local # 694 (VIA Bus Driver Union) 210-733-6326
Scope of work: Provide onsite tech support on a same day basis for Union and Credit Union, Hardware and Network


Kay Spiller, Spiller Operating Company 210-344-9914
Scope of work: Network repairs and maintenance for business office in Sa


Kieth Whitt, President Winco of South Texas 210-599-3000
Scope of work: Provide Tech support to local office and home offices of company leaders.


Nancy Grossenbacher, Director & Owner SA School for the performing Arts
210-495-2787
Scope of work: Emergency tech support


Lena Williams, Owner A Master of Computers 210-403-2428
Scope of work: Emergency tech support


Elaine Kovner, Owner Elaine Kovner, CPA 210-341-0573
Scope of work: Tech support for local accounting firm


Robert Mosley, CEO Eurasian Imports 210-490-6552
Scope of work: Provide Network, and hardware tech support for two city locations

Oh and by the way I did one of the networks at the Toyota plant, the frame processing building to be exact.


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Origional

uninstalled the first anti-virus protection before installing the second because the firewall from the first one kept the second one from being able to do its job.

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Rebuttal

If all that was needed was to uninstall the "first" antivirus and then install the second, why didn't her Uncle do that very thing? As an expert it sure sounds like someone was talking out of their ass here.


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Origional

(That's how money is made when charging by the hour.) So, my uncle said the only thing to do was to purge the system, reformat and reinstall everything which is what I did. I emailed the owner of the company and let him know what happened and his response was he would give me an hour credit because the computer was going to crash again. Bullcrap! I told him I didn't want the credit and if anything happened again I wouldn't be calling him. He took my check straight to the bank and cashed it. Haven't heard anything since. I will never use him again and I mailed all of his business cards back to him.

Deanna
Devine, Texas
U.S.A.

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Rebuttal

I offered the customer full credit for an hour comping the service and she turned it down. :(

Call me to hear my side of the story and for me to provide you with more positive references! :)


Courtney Pelzel, Owner ASAP Computer Services

210-497-1424

www.asapcomputerservices.com
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#4 Author of original report

Satisfied!

AUTHOR: Deanna - (U.S.A.)

I finally got an email from Courtney Pelzel, owner of ASAP Computer Services last night. He said that because I had not told him Iwanted a refund, he made a suggestion that he would give me the hour credit for any future work on the compter and that I should not have gotten mad because I was the one who did not specify what I was wanting. KOOL! He said if I wanted a refund he would give me one. So what I will be proposing is a refund for half the amount. He did find out what the problem was which was half the battle. So, I am totally satisfied with the outcome of events.
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