• Report: #111621

Complaint Review: ASAP Motors

  • Submitted: Tue, October 05, 2004
  • Updated: Fri, February 11, 2005

  • Reported By:Louisville Kentucky
ASAP Motors
6432 Cunningham Rd Houston, Texas U.S.A.

ASAP Motors ripoff Failure to Honor warranty coverage Houston Texas

*Consumer Suggestion: Do this KY AG's office. Once they see a "pattern", they will investigate

*Consumer Comment: Response To ASAP REBUTTAL

*UPDATE Employee: EXTENDED WARRANTIES

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I purchased a ISUZU Engine from ASAP Motors and paid an additional $159 for Repair and Replacement (R&R) warranty in case the engine was defective.

ASAP shipped an engine for an automatic rather than for a manual transmission. The installer (Kevins Automotive Service) had the engine almost completed when they noticed the starter was on the wrong side. The shipment of a defective engine which includes one which did not work in the target vechile cost and additional $600 for installation.

A service invoice was forwarded to ASAP Motors and after approximately 4 weeks and continual phone calls regarding the status of the reimbursement for R&R, I was final told that I would not receive any payment for the R&R to pull and replace the engine.

The company representative stated that the installer was responsible for the foul-up and the R&R was not covered under their warranty agreement.

The R&R warranty is a rip-off

Dan
Louisville, Kentucky
U.S.A.

This report was posted on Ripoff Report on 10/05/2004 07:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASAP-Motors/Houston-Texas-77041/ASAP-Motors-ripoff-Failure-to-Honor-warranty-coverage-Houston-Texas-111621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Do this KY AG's office. Once they see a "pattern", they will investigate

AUTHOR: Sean - (U.S.A.)

File a complaint with the Texas Attorney Generals office along with the KY AG's office. Once they see a "pattern", they will investigate the matter with more force and better results that the BBB. Plus, if and when you file suit, it will help you in court more. I have personally dealt with "Dina" and can vouch for her demeanor!
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#2 Consumer Comment

Response To ASAP REBUTTAL

AUTHOR: Dan - (U.S.A.)

CUT and PASTE should be the title of the ASAP response. It is a reliable measure of the number of responses they have to answer.

DANA checked absolute no facts before filing the response. Had she check the facts she would have found that she did authorize the return of the engine as it was the incorrect engine and supplied another engine as part of the extended warranty agreement. They would not reimberse for the expense of removing the defective engine and replacing with the correct engine, also a part of the extended warranty agreement. ASAP stated that the installer was at fault as he should have been able to discern that the engine was the wrong part and should not have installed it. My question to Dana is this, If it were so easy to discern correct engine from incorrect engine why didn't ASAP detect the problem time of shipment?

The whole proces is typical of how ASAP treats their customers. This year approximately 100 complaints have been filed with the Houston BBB with only five being successfully resolved. Maybe, if Dana would spend more time with quality control than CUT and PASTE the company would have more repeat customers.
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#3 UPDATE Employee

EXTENDED WARRANTIES

AUTHOR: Dina - (U.S.A.)

The R&R is for the Removal & Replacement of a defective motor or transmission, the unit must be returned defective and replaced before a labor warranty can be paid. This is clearly stated in the warranty, Customer's can not repair a motor without a phone call to ASAP and then send a bill, any repairs to be done have to be approved by ASAP Motors and agreed on from both parties, this was not done, no phone calls were made to our facility in regards to this motor being incorrect.

The motor was never returned nor was it defective. Had the customer contacted our company prior to doing any work on the motor we could have reached an agreement with him to either return the incorrect motor at our expense for the correct motor, or modify the unit he had at an agreed cost, we were never given a chance to do either.
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