• Report: #916725

Complaint Review: Allegiant Air

  • Submitted: Tue, July 24, 2012
  • Updated: Sun, January 06, 2013

  • Reported By: Emma — San Francisco California United States of America
Allegiant Air
Las Vegas, Nevada United States of America

Allegiant Air Refused to print boarding pass, then screwed me out of my money Las Vegas, Nevada

*Consumer Comment: arrived over 1 hour before flight....

*Consumer Comment: I agree allegiant sucks

*Author of original report: I hope you do take them to court!

*General Comment: Simular Encounter

*General Comment: Definitely 2nd

*Consumer Comment: You dont get it do you?

*Consumer Comment: Don't feel bad

*Author of original report: Please keep your negativity to yourselves

*Consumer Comment: Class action lawsuit

*Consumer Comment: Class action lawsuit?

*Consumer Comment: You being number 1 Bubby

*General Comment: Really?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On Monday, July 23 2012, I showed up to the Oakland Airport forty minutes before my flight with Allegiant Air was supposed to depart.  Granted I was late, but what I didn't expect was to have the girl at the counter refuse to print my ticket. Apparently they created an arbitrary rule that if a customer does not show up 45 minutes before departure, they will refuse to print the ticket, and that customer will not be able to get a refund, or even credit toward another ticket. I have already called their customer service and argued with some poor girl over the phone, but was not able to make any inroads.

I'm looking to find individuals who were also taken advantage of to join with me in filing a class action lawsuit.  Please see the facebook page I created for details: http://www.facebook.com/AllegiantAirClassActionSuit

This report was posted on Ripoff Report on 07/24/2012 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allegiant-Air/Las-Vegas-Nevada-89140/Allegiant-Air-Refused-to-print-boarding-pass-then-screwed-me-out-of-my-money-Las-Vegas-916725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Allegiant Air

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

arrived over 1 hour before flight....

AUTHOR: BUYSELLBOATS - ()

I posted a report on here.  I will cut and paste it at the end of this.  It seems to me this airline has issues with having no one at the ticket counters when they should be there.  After you read my report Posted below... keep this in mind..... When flying back from Orlando to Knoxville, TN there was a flight going to Bangor, ME.  The flight was suppose to leave at 8am and according to FAA regulations, the gates are to be closed 15-20 minutes prior to departure (told this by airport police and TSA).  Well It was like 7:57am and there was a family of 5 that boarded and at 7:59 an older couple boarded.  So much for rules and regulations huh?  Guess they only apply when needed?  Don't get me wrong, I was so glad those people were able to make their flight and not contribute to the donation of Allegiant Airlines :D

My Post:

My flight wasn't suppose to leave until 5:45pm on April 2nd.  Around 1pm I went online and checked in and paid $13.00 for a carry on in advance.  When I was finished, I printed out my boarding passes for my daughter and I and also the baggage slips.  I drove to the airport and arrived around 4:30pm.  I went to their service counter, but no one was there, so I proceeded to go to the TSA security check.  After waiting in line there, the TSA officer told me that I had to go check my bags in at the service counter.  I told him there was no one there.  Could I gate check my luggage since I already had the tickets and paperwork?  He said no, they screened the bags down there and I would have to check the luggage in there.  I walked back down to the service counter and no one was there.  I asked the TSA people that screened the luggage if anyone was around.  They told me there were in the back loading the plane.  I asked if they could contact them so they could check me in.  One of the guys went back and came late came back and said they will be up here in a moment.  I waited about 10 minutes for someone to come up and by this time it was 5:25pm.  The attendant (or a lack of) came up and was really sarcastic and said he wasn't going to check my luggage in and that I would have to wait until the next flight on Thursday.  And that I they wouldn't refund any of my monies.  I asked for a supervisor and he gave me a 702 area code number to call.  I called them, they told me the same thing and when I asked for a supervisor, she said she would have one call me back 24-48 later.  When I got off the phone, the attendant had called the police.  I walked over and explained the situation to the police.  The officer informed me there wasn't anything he could do to help me.  He told me though, "But I will tell you this isn't the first time this has happened.  I asked him to make sure he documented the time to show that I was there in time to board and that the attendant wasn't there when we first walked in.  There was also 2 other gentleman this happened to as well that were there when we were.  This service counter needs to manned to take in luggage.  I think they only have 3 people working the whole place... doing boarding, luggage and other things.  They are probably understaffed and this is why they weren't at the counter both times.  As a customer, I shouldn't have to pay for something like this because a company is too cheap to hire enough people to do the job.  The police officer told me that the few people that worked there at the airlines in Knoxville, only worked 3 hours.  I was floored!  They wouldn't even refund they money they charged me to check in my bags.....  I called my hotel that I had reservations at and I lost the money I paid to reserve my room.  

I had a return flight scheduled with them from Orlando to Knoxville.  We didn't have any trouble going home other than they couldn't get one of the engines started, so we had to go back to the gate, unload and get on a different jet to take us to Knoxville, TN.  When we arrived in Knoxville, TN, there was an Allegiant Air Jet parked off to the side.  I heard a buzz around the airport that that jet took off the night before heading to FL and while in the air.... It blew one of the motors and they had to turn around and make a emergency landing back in Knoxville.   It is scary that this stuff happens, but the general public never hears anything about it and we put our life's in the hands of some cheap-o- seat airline!
Respond to this report!
What's this?

#2 Consumer Comment

I agree allegiant sucks

AUTHOR: Allegiant Air Sucks - (United States of America)

I had checked in and had no bags. Misplaced my pass. Had it on my phone. No one at ticket desk. No answer on phone. Tried to reprint from my email at a car rental desk. Their website doesn't allow reprinting within 45 minutes. And no kiosk. They sure had no problems taking and keeping my money. They suck and f-all you holier than thou a-holes posting comments. I guess you're all perfect and have never been late or misplaced something before.
Respond to this report!
What's this?

#3 Author of original report

I hope you do take them to court!

AUTHOR: EmmaRebekah - (United States of America)

That's really awful to hear. Unfortunately, drumming up support for this has been rather weak. I'm going to take them to small claims court. I was told by another upset former customer that she had the same experience, took them to small claims and won. I will be doing the same, and so should you. Best of luck to you!
Respond to this report!
What's this?

#4 General Comment

Simular Encounter

AUTHOR: Ripped Off Customer - (United States of America)

This is my experience this week. Before you read further understand this happened at a small airport (Eugene, OR to Los Angeles) that is not busy, and does not have huge lines of people. There is no reason for the following other than the employees hiding away from the ticket counter in a deliberate act and intention to steal travelers money. I arrived at airport 1 hr early along with approx 15 other people, no one at counter,no one at airport could locate an employee of the airlines. All of us were unable to board. All of us missed the flight.Employees came to the counter after the flight left and said we closed the counter 1.5 hours before the flight. The airline said sorry you were not there 2 hours early, no flight changes, no refunds. All 15 were screaming and angry at the airport. I am handicapped with brain cancer and I booked it as handicaped on my ticket.I am still stranded at airport. I have to be back in Los Angeles to continue my chemo treatments but with my medical cost I am on a limited income. Again no one to help. Online on their company website under their check-in policy it says "Recommends arriving 2 hrs early".I will pursue a lawsuit against this airline and airport that allows this kind of theft of my money, and does not provide access or service for the handicapped. In my home in CA law prohibits any company to keep your money and not provide a service or product in exchange. They have to at a minimum offer you an alternate product or alternate service. When I get back I will also contact the Attorney Generals office. WARNING AVOID THIS AIRLINE they want your money without providing a service.
Respond to this report!
What's this?

#5 General Comment

Definitely 2nd

AUTHOR: Bubba Lee - (Canada)

Definitely 2nd
Respond to this report!
What's this?

#6 Consumer Comment

You dont get it do you?

AUTHOR: Ashley - (U.S.A.)

" I posted on this board because I was looking for help, not to be criticized.  I'm sorry that two people felt so strongly that I am in the wrong that they felt they had to chastise me.  In the future, if you do not agree with my case, you may call me a stupid idiot in your head, and then move on. "

Sorry, this is a public forum. If you post a frivalous report on a public forum expect people to make comments. I have just as much a right to post on your report as you have to make it. So, no, I will not just be moving along. You didn't come here for help, you came here looking for people to sign on to your retarded class action lawsuit.

"However I do feel the need to clarify.  The reason why I am pursuing this case is because they REFUSED to print my boarding pass.  Had they printed it, and I ran through security and still missed the plane, then the fault would all be on me, and you never would have heard from me.  But the fact that they would not even print it, something that would have taken one second to do, is unacceptable.  I can think of a valid reason why they would do this, and I don't believe any other airline follows this rule.  If you sell something to someone, you give it to them."

You didn't fulfill your end of the bargain. When you purchased the ticket you agreed to allegiant's terms and conditions associated with that purchase. One of those terms is that you have to be at the airport and check in at the desk one hour before your flight. You arrived 20 minutes late. You messed up and you forfietted your ticket. It doesn't matter if you could have made it to the plane, they have rules. You agreed to follow those rules and you didn't follow those rules. Its no different than the people that come on this site and complain about a company not issueing them a refund on the 31st or 32nd day of a 30 day return policy. Good luck suing them, all they have to do is point to their published policies and point to your agreement to follow them. Lawsuit closed.

" I should also explain that while 40 minutes is cutting it short, Oakland is a small airport all of five people fly out of on a Monday.  I didn't have any bags to check and it would have taken me 15 minutes to get through security."

Unimportant how busy the airport is. You were told to be there by a specific time and you were not there.

Respond to this report!
What's this?

#7 Consumer Comment

Don't feel bad

AUTHOR: The Outlaw Josey Wales - (United States of America)

 You have every right to post, these rebutters are the same people who always seem to think their input is wanted..

 I for one will not let them go unanswered.
Respond to this report!
What's this?

#8 Author of original report

Please keep your negativity to yourselves

AUTHOR: EmmaRebekah - (United States of America)

I posted on this board because I was looking for help, not to be criticized.  I'm sorry that two people felt so strongly that I am in the wrong that they felt they had to chastise me.  In the future, if you do not agree with my case, you may call me a stupid idiot in your head, and then move on.

However I do feel the need to clarify.  The reason why I am pursuing this case is because they REFUSED to print my boarding pass.  Had they printed it, and I ran through security and still missed the plane, then the fault would all be on me, and you never would have heard from me.  But the fact that they would not even print it, something that would have taken one second to do, is unacceptable.  I can think of a valid reason why they would do this, and I don't believe any other airline follows this rule.  If you sell something to someone, you give it to them.

I should also explain that while 40 minutes is cutting it short, Oakland is a small airport all of five people fly out of on a Monday.  I didn't have any bags to check and it would have taken me 15 minutes to get through security.
Respond to this report!
What's this?

#9 Consumer Comment

Class action lawsuit

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Excellent idea, bring one on team rebutt for annoying rebutts, rebutts are posted daily.
Respond to this report!
What's this?

#10 Consumer Comment

Class action lawsuit?

AUTHOR: Ashley - (U.S.A.)

For what? For you being too stupid to follow instructions and be at the airport on time? You admit to being late. Its YOUR fault, not alligence. Here is the information from their website:

" At the airport:
Locate the Allegiant airline ticket counter and present your confirmation number and a government-issued photo i.d. such as a driver's license or passport.
All passengers over the age of 18 and any minors traveling alone must present a photo i.d.
Passengers must be checked in at the ticket counter at least one hour before flight departure.
Checked baggage must be brought to the airport ticket counter at least one hour before flight departure.
 
 
Seat assignments at time of check in:
If you did not pre-purchase reserved seats, your seats will be assigned by our system during check in.
You can change your seats, reserve bags online, and upgrade to priority boarding before you print your boarding pass by logging into your MyAllegiant account.  Once you arrive at the airport or print a boarding pass, changes cannot be made to your itinerary.  (Seats cannot be changed at the airport and baggage fees are higher at the airport, so please verify your seats and bags in advance.) 
 
Check-in cut off times:
Passengers must check in at least one hour before the scheduled flight departure
."

They informed you AHEAD of time abuot this policy and you disreguarded it. Sorry, no ripoff here. Did you actually expect to get to the airport 40 minutes before your flight leaves and be able to make it? You wanted them to check in your baggage and get it to the flight while you tried to get through security and across the airport in that timeframe? Do you travel much?
Respond to this report!
What's this?

#11 Consumer Comment

You being number 1 Bubby

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Bubby are you posting your own reports????
Respond to this report!
What's this?

#12 General Comment

Really?

AUTHOR: Bubba Lee - (Canada)

You were late for the flight.

Knew you were late

Got caught out as they were done with the pre boarding of that flight

You hadn't cleared Security yet

And you are blaming them????

You are in the running for 2nd whiniest person I have heard this month
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X