They are a bunch of crooks! They did the same exact thing to us. $49 magically jumped to $59, even though we signed a contract stating we would only pay $49.00/mo. When I asked Alltel customer service about the price difference, they lied and said it was "taxes and fees."
They only honor contracts that favor them. Like the second one I was dumb enough to sign with a local dealer here called "Cellular Services", in Pensacola, Fl. I signed on a Friday afternoon and all weekend this new Alltel digital phone and service dropped calls and was full of static in all parts of town. We knew within 24 hours that Alltel would not work for us. I immediately called corporate customer service.
I was told I could only cancel in person, at the store, where I would turn in all my equipment and it needed to be within 3 business days. I got the phone on a Fri. and turned it back in on a Mon. They billed me $58 dollars and say their computer reads that I didn't turn it in till 2 days later. Of course, at the time, they would not give me any confirmation # or reference number to prove when I called in, returned the equipment or cancelled in person. Very interesting since their own customer service dept. said they WOULD give me a cancellation #, 2 days before. ***
They now tell me that my activation fee is nonrefundable ($25) and that this is stated on the contract. It is not written anywhere and was not disclosed, verbally, to me until after I cancelled and received a bill. All the statically, dropped calls we made on Sat. and Sun. to test the phone came up on the bill as normal, complete calls and I am being billed for them. Furthermore, Alltel's customer service people are rude, poorly trained jerks.
THESE PEOPLE ARE CROOKS! They need to be shut down. A class action lawsuit is very appropriate. They are unethical, liars. I am trying small claims court in the meantime.