• Report: #1172539

Complaint Review: Alpha Warranty Services

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  • Submitted: Tue, August 26, 2014
  • Updated: Tue, August 26, 2014

  • Reported By: Upset Customer — Alabama
Alpha Warranty Services
Internet USA

Alpha Warranty Services Stay away! Do not purchase extended Warranty!! Internet

*UPDATE Employee: Air Shock Simply Not Listed for Coverage

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Purchased the "A+ Coverage for High End Vehicle" in the amount of $3300 for my Audi back in Feb 2014. I recently had some to get my Air suspension compressor replaced. Once the diagnostic test were done Alpha Warranty denied my claim. Shortly after I read a testimonial on their website where they supposedly the paid off a claim for another customer who had the same mechanical problem. They possibly post fake testimonials to lure you into buying one of their coverages. Stay away from this company. It's not worth the headache.


This report was posted on Ripoff Report on 08/26/2014 06:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alpha-Warranty-Services/internet/Alpha-Warranty-Services-Stay-away-Do-not-purchase-extended-Warranty-Internet-1172539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Air Shock Simply Not Listed for Coverage

AUTHOR: Alpha Warranty Services, Inc - ()

We are disappointed to hear that this customer is frustrated with their recent claim. On August 8th, it was reported by the customer’s repair facility that the right front air shock had failed.

This customer purchased a stated component contract meaning that every component covered is specifically listed in the service contract. Unfortunately for this customer, the air shock or air suspension compressor is not a listed component on this plan. We do have other coverage options that do cover the air suspension compressor but this particular plan does not.

The customer mentioned that they saw a testimonial on our website where we had paid for an air suspension compressor for another customer. He is absolutely correct that we did pay for this same mechanical breakdown for another customer.  We have a recently paid claim listed on our website of July 16th 2014 where the air compressor was replaced at a cost of $797. The reason it was covered for this customer is because they had purchased our Alpha Tiered Full Coverage plan which does in fact cover the air suspension compressor. Unfortunately, this component is not listed for coverage under the plan purchased by this customer.

We regret his frustration but wish to point out that these complaints filed online amount to less than .001% of all service contracts that we provide. We have an A+ rating with the BBB and have been chosen as a top service contract provider by several companies.

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