Always At Market BAIT (6 CROTON WATCHES), SWITCHED(6 OTHER WATCHES),PROMISED TO SHIP CORRECT ORDER, CANCELLED ORDER, Carrollton Texas

In respons to Josephs complaint, I would be upset if I had been treated the same way he explains. I am the new Manager of Customer Service for Always at Market and want any reader to know that we are going to make every effort to resolve any customer issue with one phone call or email. Since my being brought into this department in February of 2009, significant changes, in positive directions, have been put in place to ensure that every customer have a winning experience from the actual win of the auction to the resolution of any problem they may have with any issue. It is our commitment to the customer to provide the World Class Customer Service they deserve and that every phone call be answered by the second ring, during business hours, as well as all emails returned and resolved by the end of each business day. My intent is to restore consumer confidence in Always at Market and if you have had an unpleasant experience in the past, my request is that you would give us an opportunity to better serve you in the future. Thank you.