• Report: #449915

Complaint Review: Asknet-shop.com

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  • Submitted: Fri, May 08, 2009
  • Updated: Thu, September 23, 2010

  • Reported By:kirkland Washington
www.asknet-shop.com Internet U.S.A.

Asknet-shop.com charged $100.00 in fraudulent charges on my ATM card. Internet

*UPDATE Employee: asknet willing to help on clarifying this issue

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The fraud dept. of the bank called to notify us of an unusual charge to our ATM card. Asknet-shops.com billed our card $100.00. Before the bank even called us they denied the charge and cancelled our card. This company must have a really bad reputation if the bank is denying charges before calling the customer!

kirkland, Washington

This report was posted on Ripoff Report on 05/08/2009 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Asknet-shopcom/internet/Asknet-shopcom-charged-10000-in-fraudulent-charges-on-my-ATM-card-Internet-449915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

asknet willing to help on clarifying this issue

AUTHOR: AsknetRep - (USA)

The company asknet is a service provider which is responsible for the online purchasing process for several software producers.

You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.

Therefore, we would like to ask you to check whether you have recently ordered software.

If you still have any questions on the charge, or if you have not recently purchased any software, please contact our customer service professionals, we will be happy to assist you on clarifying this issue.

You can contact us at: customerservice@asknet.com

Please note that our customer service department will never ask you for your full credit card number, for security reasons but we will need the following information:

  the exact amount

the debit date

your name

the email address you generally use for online orders

Alternatively you can reach our payment department by phone:

 Mo - Fr from 9 am to 6 pm CET:

Europe: Tel. + 49 (0) 721 96458 6492, Fax: + 49 (0) 721 96458 8003

US / North America: Tel.: 415-449-5700, or 1-877-873-1459

 Mo - Fr 6.00 a.m. PST - 6.00 p.m. PST

 If your credit card was charged twice but you placed only one order, please provide the following information:

your customer number

your order number

the exact amount

the date of the debit

the email address you generally use for online orders

We will gladly assist you on clarifying this matter.

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