• Report: #300248

Complaint Review: BSM/SBA EXPRESS

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  • Submitted: Tue, January 15, 2008
  • Updated: Tue, January 15, 2008

  • Reported By:Colorado Springs Colorado
BSM/SBA EXPRESS
www.grantmasterscd.com Nationwide U.S.A.

BSM/SBA EXPRESS Isn't this called THEFT... STEALING... FRAUD?? Internet Internet

*UPDATE Employee: Resolution Offer

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I was searching for grant information online when I came across Grant Masters (grantmasterscd.com). I ordered a grant search cd that was supposed to be only $1.97 for shipping and handling...completely free! Supposedly it came with other features that I could cancel within 30 days if I didn't want them...which of course I did the day I received the cd...which was 45 DAYS LATER!!! Of course, that wasn't their fault, so they felt entitled to take a total of $115.70 out of my account under names such as...Network Agenda ($9.95), BSM/SBA Express ($7.95), and BSM/SBA Grant Search A ($39.95). How am I supposed to cancel the services within 30 days if it took me 45 to get the stupid cd? (Which, by the way, is completely useless) This is such a scam! I am furious and wish someone would start a class action law suit and get them shut down! Of course, living on a retirement pension, I am unable to afford such things as lawers OR INTERNET CRIME!!! And these people know this. They know that we have our hands tied and can do nothing...and they will continue to collect their illegal money from our accounts. And we will continue to complain to anyone who will listen...the Better Business Bureau...the FTC...the FCC...and all the other people who are supposed to be able to take care of these crimes...AND DON'T!!!
I AM SO ANGRY!!!

Ms.verena
Colorado Springs, Colorado
U.S.A.

This report was posted on Ripoff Report on 01/15/2008 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/BSMSBA-EXPRESS/nationwide/BSMSBA-EXPRESS-Isnt-this-called-THEFT-STEALING-FRAUD-Internet-Internet-300248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Ms.verena. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Ms.verena had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

When you order our product you must select "Ship My FREE Kit!". Right next to that button is the following statement in 10 pt. font:

Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.

Ms.verena, please contact customer service at the number listed above. There you will find a helpful agent waiting to assist you with your concern.

If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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