Balsam Hill "Voids" warranties with little cause Internet

I spent nearly a month researching Balsam Hill making sure I purchased the right tree.  I was impressed by their 10 year warranty, especially since I was paying $1100 for a tree. They were very late in making sure their large sample kit was available to purchase so I paid additional money to get it rushed to me. Due to the delay, I had to pay additional money to have my tree rushed to me when I decided which one I wanted.  

I got the tree and everything was going well with one small glitch - the trunk sections of the tree were stuck tight together and I couldn't take them apart once I connected them.  I called customer service and spoke with Karen who did not even have a simple answer available.  Her solution is that I should take the heavy bulky half assembled tree out in the cold so that I could remove one of the sections of the tree from the other section.  She had to put me on hold several times to get this unrealistic solution.  I decided to use one single drop of baby oil - one single drop - and wipe it on the base of the trunk to separate the two sections. This worked but Karen told me that it voided my entire warranty!  I should have taken heed to all the other reports I'd read on Ripoff report.  This company does indeed find any way it can to not honor its warranties and not refund customers!