Balsam Hill Did not make good on replacement of tree that didn’t work  Nationwide

I purchased a tree on a Columbus Day sale for 399.99 and the tree arrived in a timely manner.  When I put the tree together November 24 th, a section of the tree didn’t light.  I called immediately and was asked to send pictures of tree, and I shared with them that some wires were hanging from the lights.  They asked me to take pics of this so I did.  I was contacted and told notmto light tree bupecause it wasn’t grounded properly and can cause a fire.  They said a replacement section would be processed.  I was notified that the section would not be available until the following  October, that they would be made in July.  I called in July and they said to call back in October.  In the meantime they sent me two strings of lights to put on section.

I did not receive replacement section by October so ai called and was told it was being processed “in the back- end” and I should have it by Mid- Oct.  Nothing! I called back and they moved date to end of October.  called again, moved to November, called again, moved to mid Novemebr,  Called again and was told ” I assure you i just sent order to back and  I should hear back in 48 hours.” Nothing....called and spoke to manager ( after waiting on hold for 46 minutes and 22 seconds.  Finally got manager and was disconnected.  Called back and was given a new manager whom I needed to go through entire story with for the umpteenth time.  She said they don’t make tree anymore ( so basically all reps previously lied).  She finally said that they would give me instore credit for tree and to call back when I decide on a tree thatbI want.  Oh, and that if I pick a new tree there will be no warranty becuase the warranty on other tree expired.  I picked a tree and was told the manager would process the tree and send me an email....I have heard nothing!  So now, I will wait, again.  I won’t bither calling becuas they all lie.  Oh and I have all emails and a phone log of how often I have called, the dates and length of call.  I also emailed the CEO, Thomas Harman, and have had no response from him either.

So the short of this long epistle is,,,this company has not an ounce of integrity.  I am so disappointed!