Bank Of America, Bank of America steals funds though excessive & multiple overdraft fees Derry New Hampshire

As a Customer Service Rep., I totally realize your frustrartion with OD fees. However, as an account owner, your responsibility is to know what you have spent and how much money you have left in the account. The convenience of a check/debit card is obvious, however, most customers who make checkcard transactions DO NOT write their purchases in a checkbook/ledger, so you really have no idea how much money you have in your account. So, you have to rely on ATMs and the Automated system to get your balance, and those systems are handy for comparing balances with what you have calculated, or checking the amounts of your transactions, but perhaps you have made purchases that you think have already cleared but the merchant hasn't submitted the bill to the bank, then after you check the balance, those purchases come in and are deducted. Then when you make further purchases, you overdraft.

The transactions that are "PENDING" have ALREADY been deducted from your balance. When a transaction is in PENDING balance, that simply means that the amount has been deducted from your balance & put through the system, but it hasn't gone through a "processed". EVERY transaction (debits and credits) must go through a Pending state until the time of processing at the end of each workday.

Also, as for your deposits, made before the cut-off time on weekdays, will be added to your available balance after prosessing the next business day. The same applies for Checks that are not put on hold. If the deposit is made AFTER the cut-off time, it will not be processed that night, rather the night AFTER that. When checks are deposited FRIDAY, AFTER the cut off time, and are not put on hold, they will not be available until TUESDAY morning of the following week, since it will not process until Monday night. If possible, if you need money right away in the account, DEPOSIT CASH before the cut off time!!

I see SO MANY customers using their checkcard and not keeping a ledger/checkbook, and 99% of the time, they overdraft. A CHECKCARD purchase is just like writing a paper check!! Would you ever write a paper check and not write it in your checkbook and subtract that amount from your previous total? Probably not! Then why use a CHECKCARD for a purchase and not write it down? People who still use paper checks and keep a ledger hardly ever, if ever, overdraft. I'm not saying a checkcard is a bad thing, but it is used carelessly these days. JUST ALWAYS WRITE THOSE PURCHASES DOWN!! KEEP YOUR OWN RECORDS!!

Also, you allowed to make purchases when you are overdrawn because the bank thinks you are aware of how much money you have in the account, and when you use your checkcard, the bank sees that as a check coming through. If you write a merchant/store a "bad check" you are charged a fee by that merchant when the check is returned....right? Well, the bank is honoring that check and keeping you from "bouncing" that check and getting a merchant fee PLUS and overdraft fee, so yes, that is a courtesy!

I don't think it is possible for a check to deposit 2 weeks early. You stated that your husband has automatic deposit (direct deposit). How can something go through that the date hasn't hit yet? I know with Christmas some employers were depositing checks on Dec. 21st (this happened w/my wife and she would have been paid on X-Mas normally, every other Tues).

Also, do you have use online banking? If you did, you would have seen the balances. I know Bank of America has been known to give you a "buffer" in terms of check card purchases, but I am surprised you would be able to get cash back when the funds were not there. Also, being 3,000 miles is irrelvant. The only way a bank would consider something odd is if there is a big charge not in your home area. My wife and I went to Hawaii last April, used our check card all over the place, and we live in the DC area, not one call came from the bank. For the most part, it was small purchases. We also checked our account online daily (the resort had internet access).

A week sounds about right for the overdraft notices to come in the mail, since they do mail that stuff, but again, if you would have looked online, you would have seen this. You would have seen the early deposit too. It sounds like you keep a register, but why your husband didn't tell you about the early deposit isn't a good thing.

Depending on how you deposited the checks from the credit union will make a difference on when it posts. I know through it ATM it ends up being quicker than inside a branch, but if you went inside a branch, you would know based on the receipt when the check posts.