• Report: #1111446

Complaint Review: Best Buy

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  • Submitted: Sun, December 29, 2013
  • Updated: Sun, December 29, 2013

  • Reported By: Ripped off — Anytown New York
Best Buy
3150 New Center Point Colorado Springs, Colorado USA

Best Buy Geek Squad lied about Price Matching Best Buy will not honor thier published LPG Policy Colorado Springs Colorado

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I recently tried to purchase a Car Alarm from Best Buy. Iwas told that it would cost a MINIMUM of $699.99 to install in my 2010 Ford Expedition.

I found an identical item on Amazon for $260 less, so I contacted Best Buy (4 seperate times)

amazon.com/Viper-5706V-Security-System-Remote/dp/B00GT2GA6Q/ref=sr_sp-btf_title_1_5?ie=UTF8&qid=1388331889&sr=8-5&keywords=viper+5704

This Viper 5706V was priced at $239.99, fulfilled by Amazon, and ironically had a link in the product description to the Best Buy item SKU 1625756 from Best Buy online.

bestbuy.com/site/viper-responder-lc3-2-way-remote-start-and-security-system/1625756.p?id=1219057463066&skuId=1625756

That meets all the requirements on the LPB FAQ's

bestbuy.com/site/Payment-Pricing/Best-Buy-Low-Price-Guarantee/pcmcat297300050000.c?id=pcmcat297300050000

On call #3, I was told by a Cutomer Service Rep that it lacked the LPG logo, and that was the reason they woulnd't honor thier policy. So I found that item WITH the logo online as well;

http://www.bestbuy.com/site/Global/Low-Price-Guarantee/pcmcat290300050002.c?id=pcmcat290300050002

Best Buy has an in store  price of $499.99 for JUST the item

They also have a link bestbuy.com/site/viper-responder-lc3-5706v-2-way-remote-start-and-security-system-geek-squad-installation/9999212600050001.p?id=pcmprd211500050001&skuId=9999212600050001

They also have a Installation included bundle, ironically also for $499.99

bestbuy.com/site/viper-responder-lc3-5706v-2-way-remote-start-and-security-system-geek-squad-installation/9999212600050001.p?id=pcmprd211500050001&skuId=9999212600050001

After visiting 3 storees, and speaking to 2 Managers and one Geek Squad Member they came down in price to $672.00 Just the item price difference alone should have resulted in a $360 savings. Not the $29 they were willing to give me (and I would have paid $31 in taxes, as opposed to free shipping from Amazon)

 

In the end, they wanted almost $450 to install a $240 item. Best Buy is a RipOff in my opinion, and I hope you do not do business with them. They are dishonest.


This report was posted on Ripoff Report on 12/29/2013 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Colorado-Springs-Colorado-80922/Best-Buy-Geek-Squad-lied-about-Price-Matching-Best-Buy-will-not-honor-thier-published-LPG-1111446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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