• Report: #390252

Complaint Review: Best Buy

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  • Submitted: Tue, November 11, 2008
  • Updated: Fri, November 14, 2008

  • Reported By:eastpointe Michigan
Best Buy
bestbuy.com Roseville, Michigan U.S.A.

Best Buy Shoddy merchandise - 42" Toshiba Regaza LCD TV Roseville Michigan

*Consumer Comment: stick with Best Buy or some other company other than Sears

*Author of original report: Best Buy Update

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On May 03, 2008 I purchased a Toshiba Regaza 42" LCD TV. Worked fine until October 4th 2008 when it would not turn on. I contacted 1-800-BESTBUY and got their "Service Department." After waiting a week a service tech came out, looked at the TV for 5 minutes and said he would need to order a part which would arrive in 4-5 business days.

After 3 weeks I contacted the "Service Department" and was told the part was on back order until November 26th (which apparently means this model of TV is breaking down all over the country!) I told them this was unacceptable and wanted a new TV, the service manager said he would put an order in and see if this was possible. By some miracle the part showed up a week later.

After another week a tech was able to come out, when he compared it to the part he took out of the TV the new part was 4 times smaller than the original. He said according to the info in the box this was allegedly a replacement, then stated that it would probably not work and to watch it. I went back to work came home and the TV would not come back on. Called customer service again and demanded a new TV as it was ridicules that I am now 5 weeks without my $1500 TV. They stated that because of their procedures nothing could be done until a tech came out and verified the TV wasn't working...apparently I must have been lying about it not working.

So, here we are, me having to take more time off work at a personal expense to me to wait so they can "verify" the TV isn't working. Wonder how long I will have to wait for another shoddy, aftermarket part to come in. Allegedly, because this is taking so long I may be able to get a new TV, but how long will that take?

It's wonderful that a retail company like Best Buy, in this economy can afford to string customers along like this. Especially going into the Christmas season when they make over 25% of their store income. I have spent over $5000 in that store this year and will never, every buy from them again. I will recommend to all my friends and family to never buy from Best Buy again and will now go to Sears or some other retailer next time I need to make a major purchase.

Matt r
eastpointe, Michigan
U.S.A.

This report was posted on Ripoff Report on 11/11/2008 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Roseville-Michigan-48066/Best-Buy-Shoddy-merchandise-42-Toshiba-Regaza-LCD-TV-Roseville-Michigan-390252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

stick with Best Buy or some other company other than Sears

AUTHOR: Marie - (U.S.A.)

Glad your issue with Best Buy was resolved. If you have problems with Best Buy wait until you do business with Sears, you'll wish you had stuck with Best Buy.
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#2 Author of original report

Best Buy Update

AUTHOR: Matt r - (U.S.A.)

This situation was resolved the next day. I contacted people at corporate who kept me updated through out the day on what was being done to resolve the situation. Between personnel there and the Field Service Supervisor I ended up getting a replacement tv (same day.) Based on this experience my faith in Best Buy is fully restored.
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