- Report: #1033137
Report - Rebuttal - Arbitrate
Complaint Review: Bidz.com
Bidz.com3562 Eastham Dr Culver City, California U.S.A.
Bidz.com Bidz refuses refund & refuses to answer emails - jewelry fell apart after 2 weeks use Culver City California
*Author of original report: Still waiting for my refund Bidz
*Author of original report: update
*UPDATE Employee: Bidz.com
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After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.
I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.
I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still, they were happy not to refund my $27!
Now I have forwarded the matter to the Californian ATTORNEY GENERAL.
I urge other consumers not to buy from bidz.com. They have poor customer service & sell very poor quality jewelry. They also seem to have a habit of deciding to help customers only after they post their horror experiences online.
Click here to read other Rip Off Reports on BIDZ.COM
This report was posted on Ripoff Report on 11/03/2008 11:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bidzcom/Culver-City-California-90232/Bidzcom-Bidz-refuses-refund-refuses-to-answer-emails-jewelry-fell-apart-after-2-weeks-1033137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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