Blizzard and its subsequent games is a mogul when it comes to the online game industry. With 10 million players on its game World of Warcraft, you would think that the reason for their success would be one that deserves utmost respect. However, as a player of WoW I must say I am, to say the least, displeased with the service they provide.
To start off, let me note that it is an abnormally hot Tuesday here in California, and as expected all servers of the World of Warcraft game are down for maintenance. Also as expected the maintenance has been extended. As a monthly paid service, one would assume that a month of service is what the consumer would receive, however with the wonderful Blizzard at work, the consumer receives an average of four less game days. (Especially if that consumer is on the East Coast, where maintenance falls mid day).
Now, even with the fraction of days being spent on WoW, many do not complain, and remain full hearted fans of the game. Therefore, customer service must be at hand, right? Because something or someone must be holding the players in game, assisting with their technical and or emotional in-game problems? Well, the short answer to that is no, no there isn't. Contacting a 'Game Master' can take up to a couple of days before one's problem is attended to (I've even heard of individuals waiting a WEEK at a time before their issues are taken care of!). Now with all the money that Blizzard receives, through monthly service fees, expansion pack fees, not to mention BlizzCon, which costs 150 dollars to get in, ouch! shouldn't they be investing in a little more help?
But nonetheless, many still remain die hard fans of the game. The content really does stand out amongst many, though the graphics could use an update. I even admit, the game in all its glory is addicting to say the least. But what really keeps wow heads playing the game? Perhaps it is the spirit healer, whom visits all players which die by the hand of evil foes - which is set to loop a subliminal message which seemingly says "Play World of Warcraft...Give us Your Money"