• Report: #620958

Complaint Review: Blockbuster Inc.

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  • Submitted: Wed, July 07, 2010
  • Updated: Wed, July 14, 2010

  • Reported By: marinegyrl00 — Queen Creek Arizona United States of America
Blockbuster Inc.
5200 Mitchelldale St Suite D1 Houston, Texas United States of America

Blockbuster Inc. Blockbuster Express Blockbuster Express is charged me for an additional night on 2 movies that were returned on time. AZ has it own time zone and they dont seem to know that. HOw many other people in AZ have been overcharged Houston, Texas

*Author of original report: Blockbuster Express is not run by Blockbuster but by NCR

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I rented 2 movies from the Blockbuster Express kiosk. The movies had to be returned by 9pm in order to not be charged for an additional night. I went to QuickTrip where the kiosk is located and returned the Movies at 8:38pm. After I returned the first movies I noticed the return time posted was 9:38 pm. So it charged me 2 additional charges of 1.08 for returning both movies. Arizona has its own time and there is proof that the movies was returned on time. So I went home to check my email for the return receipt which arrived the next morning and it also said 9:38pm. I called the 1-800 number listed on the site and spoke to a representative that said he could give me 2 free codes for the error. I politely declined because I would still have to use my credit card adn the same problem could potentially happen again, so I stated I wanted a credit. A credit was suppossedly issued but the charge never came off of my account. I called BBExpress customer service again this morning and went through the whole thing again and was told that I would get the $2.16 credited back to my account. Teh purpose of this report is not that I merely want $2.16 back that was withdrawn from my account for no reason, although it is my money and no excuse is necessary since it was a error, but to question how many other Arizonans was erroneously charged an extra $1.08 per movie they rented from the Blockbuster Express kiosk. Taking $1.08 from every customer in Arizona that returns their rented movie after 8:01pm local time turns into one hell of a profit all because Blockbuster time system is wrong for Arizona and since it is a relative small amount the customer may never notice that they are being ripped off and Blockbuster is profitting all the way to the bank.


This report was posted on Ripoff Report on 07/07/2010 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-Inc/Houston-Texas-77092/Blockbuster-Inc-Blockbuster-Express-Blockbuster-Express-is-charged-me-for-an-additional-n-620958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Blockbuster Express is not run by Blockbuster but by NCR

AUTHOR: marinegyrl00 - (United States of America)

I have to make a correction to my report. I originally believed that Blockbuster was teh company behind Blockbuster Express but today I found out it was not. The company behind teh video kiosks is NCR. I contacted the PR person and he claimed that he forwarded my concern to the vice president of customer service; not too sure but that mean.
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