Report: #164025

Complaint Review: Blockbuster

  • Submitted: Thu, November 10, 2005
  • Updated: Thu, November 10, 2005
  • Reported By: Fallbrook California
  • Blockbuster
    1115 S Mission Road
    Fallbrook, California

Blockbuster Inc. Blockbuster blamed me for lost DVDs even though they were returned. I refused to pay but Blockbuster contacted Credit agency. Fallbrook California

Show customers why they should trust your business over your competitors...

The DVDs I rented from Blocbuster were returned to the store on time. In fact, they were in early. I know they were in the box too because I always check before droping them off.

I recieved a call a few days after the due date telling me that they have not yet recieved the DVDs. I explained to the employee I was certain they were returned and the caller told me they were doing an inventory soon and will let me know if they turn up.

Just a few days later, a bill came in the mail saying I owed Blockbuster $33.40 for the lost DVDs. I called the store up again and the employee on the line told me the DVDs did not turn up in the inventory and I will have to pay the bill. I decided there I would just not use Blockbuster's services anymore.

About two weeks later, another bill came in the mail asking the same amount of $33.40 to be paid. I called the store once more saying I was certain the DVDs were returned, I searched my own apartment to make extra sure I didn't have them, and I will NOT be paying the bill.

About three weeks after that, I recieved a letter from the Credit Protection Association located in Dallas, TX. It says that the bill of $33.40 must be paid or it will reflect on my credit.

I guess I can't ignore this anymore. I am going to the Blockbuster store to turn in the $33.40 which does not belong to them. I am paying for DVDs that Blockbuster has lost. In a sense, they are stealing from a customer who has been using their service for years. But they won't recieve the money just yet, not until I finish typing this.

"Blockbuster appreciates your business and looks forward to fulfilling your future entertainment needs."

Fallbrook, California
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/10/2005 02:02 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.