BloomEx delivered flowers at wrong time & wrong address, hung up when I called and offered no client service Ottawa Quebec Canada

I ordered online a plant and flower basket that was delivered at the wrong time & the wrong address. When I called to ask for a correction, the phone was cut (hung up). When I called back, I was offered no client service. The person on the phone was actually giving me attitude!!

These flowers were for a collegue who is sick.

This is a total ripoff!

My order was :

Date of Delivery: 3-03-2008
BloomEx (Delivery in evening (18:00-21:00))
185 Oreal


I received this confirmation (compare hour of message and address)

-------- Message original --------
Sujet: Order Status Change: Your Order
Date: Mon, 3 Mar 2008 16:38:30 -0500
De: BloomEx


Comments on your Order:
Dear , thank you for your business with Bloomex. We attempted delivery. Recipient was not available. . We left it at 181 Oreal. . Please email us at wecare@bloomex.ca if any questions.
Sincerely, Maria, Bloomex.

______________________

New Status is: Delivered

Anonymous
Montral, Quebec
Canada