- Report: #1149443
Report - Rebuttal - Arbitrate
Complaint Review: Boost Mobile
Boost MobileNationwide USA
Boost Mobile Did not honor account promotion of $50 for switching to Boost Mobile. Nationwide
*Consumer Comment: I agree to a Class Action suit!
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On March 27th, 2014, I switched to Boost Mobile online to receive a $50 credit for switching. Boost Mobile did not give the account credit as promised. I activated both accounts online (my wife's phone as well) to receive the credit. The credit never appeared on my statement or my wife's. I called Boost Mobile on 5/24/2014, and they claim I activated the phones by calling in customer support and not activating online so therefore I could not get the credit. The problem, I did activate the phones online at the boostmobile.com website, twice, for both phones.
Then, they tried telling me the phone was not a part of the promotion for the $50 credit, which is a lie. I made sure the phone qualified for the credit as was listed at the BoostMobile.com website when I ordered the phones. When that did not work in the spaghetti technique they tried, I talked with a supervisor and he made up a case # for each phone involved and said that someone would call me back in 2 or 3 days. I talked with "Steve" and he would not give me his last name. His employee ID is i552671654.
The technique they use is keep you on hold hoping that you will hang up and try to move on with your life. It took me 1 hour to find out they have to make a case # and can't help me.
They owe my family $100 and the time, effort and rage it takes to battle for the money they should have credited to begin with. I am upset and outraged. Is the customer really always right?
I am willing to take part in any class action lawsuit and I may start this one. I am providing my real name and I am a real person who has been taken advantage of by Boost Mobile, who is a real company trying to profit from me.
This report was posted on Ripoff Report on 05/24/2014 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Boost-Mobile/nationwide/Boost-Mobile-Did-not-honor-account-promotion-of-50-for-switching-to-Boost-Mobile-Nation-1149443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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