- Report: #692509
Report - Rebuttal - Arbitrate
Complaint Review: Brother International
Brother InternationalInternet United States of America
Brother International Toner Empty , Internet
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Has anyone noticed that when the Brother Machines say toner empty, the cartridge still has plenty of life? We have a MFC-9560CDW, after only 2300 prints (not full pages) toner empty came on, forced to replace with new Cartridge. After reading on Google found way to reset the printer, and that same "empty cartridge has now printed and additional 2500 pages with excellent quality. Had another brother laser printer MFC-8440 and had the same issues. In calling brother, they told me that is the way it is, and that resetting the printer will cause them to void the warranty as well as remanufactured toner cartridges. For the MFC-9560CDW the reset is done just by putting a new cartridge in and taking it out as this resets the gear, then you just put the old one back in. For the MFC-8440 it involved just covering some clear windows on the toner cartridge and using it until the prints became light. It seems Brother is setting the machines to show Toner is empty to increase their profits, forcing one to buy more Cartridges when the ones in use are not near empty, it also becomes an environmental issue as well. Is this grounds for a Class Action Lawsuit?
This report was posted on Ripoff Report on 02/08/2011 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brother-International/internet/Brother-International-Toner-Empty-Internet-692509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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